Personal data

Information on processing of personal data

Who is responsible for my personal data?

The Swedish Telecom Advisors (company registration number 556699-9339) are the data controller for the collection and processing of personal data that takes place on this website and in other provision of guidance. Information on how to contact us can be found under the ‘Contact us’ (‘Kontakta oss’) tab at the top of this page.

The Swedish Telecoms Advisors are responsible for ensuring that the processing of the personal data takes place in accordance with the applicable legislation (the General Data Protection Regulation, GDPR). Below are details of the purposes for which your personal data is recorded and processed by the Swedish Telecoms Advisors, as well as when and how it is processed.

Why is my personal data needed?

The Swedish Telecoms Advisors record the personal data you provide primarily to make and maintain contact with those seeking advice, so that we can provide guidance and process each case.

How is my personal data processed?

In most cases, only employees of the Swedish Telecoms Advisors have access to your personal data. In some instances, the Swedish Telecoms Advisors may contact an operator, authority or consumer advisor, for example, to resolve your case, and in such instances we may need to disclose details of your case, including your personal data, to these authorities.

In order to improve the market, we keep statistics on the complaints we receive. The statistics we report do not include any personal data.

Personal data is automatically removed one year after your last contact with us regarding a case.

Additionally, the Swedish Telecoms Advisors have made a commitment to not transfer personal data to other parties.

What personal data is recorded?

We record the data you provide us with. Normally, we require your name, address, telephone number and email address. In certain instances we may also need customer numbers or equivalent details.

If you contact us on behalf of somebody else, we will need a power of attorney from the customer in order to process their personal data.

Can I remain anonymous?

Yes. The Swedish Telecoms Advisors can provide guidance to those who wish to remain anonymous.

Can I find out what personal data of mine you are processing or have processed and can I rectify, erase or transfer it?

If you would like to know what personal data we have recorded for you, please send a written and signed request to the Swedish Telecoms Advisors at the following address: Telekområdgivarna, Box 24157, 104 51 Stockholm, Sweden.

You can also send requests for rectification of erroneous, incomplete or misleading data and transfer or erasure of your data to the same address. Personal data is automatically erased one year after your last contact with us.