Payment

Different ways to pay

When you have an agreement with an operator, there are different ways to pay. For example, you can choose paper invoices, e-invoices, or direct debit. Depending on the way you choose to pay the invoice, there may be fees, for example for paper invoices. There are various rules governing how much information should be included on the invoice, and you are also entitled to request a more detailed invoice if you require it.

If you do not pay

If you do not pay an invoice on time, this can lead to you being sent a reminder or the invoice going to debt collection. This often means that the invoice will become more expensive, as there will be costs associated with the processing work. Eventually, the invoice may end up being dealt with by the Swedish Enforcement Authority (Kronofogden). The operator is also entitled to switch off the service if you do not pay on time. If there is an error on your invoice, you are entitled to dispute the invoice. If you wish to do this, you must contact the operator and explain what the error is. Sometimes, there is a fault in the operator’s system, which can mean that the operator fails to take payment for an earlier amount. The operator may be entitled to charge you for this uncollected amount up to three years afterwards.