About us

The Swedish Telecom Advisors (Telekområdgivarna) provide impartial and free guidance to consumers on TV, telephone and broadband subscriptions. As a consumer, you can consult us for advice prior to entering into an agreement, and also contact us if you have already concluded an agreement with an operator and problems occur that you cannot resolve with the operator.

We are a non-profit organisation financed by the operators who form part of the organisation, owned by the organisation TechSweden, and in order to ensure impartiality, the Consumer Agency (Konsumentverket) and the Post and Telecom Authority (Post- och telestyrelsen) are represented on our board, and also have the casting vote.

Vision

The Swedish Telecom Advisors provide impartial and free assistance to consumers on TV, telephone and broadband subscriptions.

The guidance we provide to business owners is limited to sole traders. We are unable to consider cases that concern other types of business as these are outside both consumer legislation and our rules of conduct of business.

We work to make consumers better consumers and operators better operators. By actively working with authorities and operators, we contribute to the goal of creating the best consumer market in Sweden.

We began operations in 2006, and whilst we are known as the Swedish Telecom Advisors, our registered name is Konsumenternas tele- tv- & internetbyrå Telekområdgivarna AB. The company is non-profit and its company registration number is 556699-9339.

Board

The board of the Swedish Telecom Advisors comprises representatives of TV, telephone and broadband operators as well as state representatives. The state is represented by the Post and Telecom Agency and the Consumer Agency. The authorities and industry representatives have equal numbers of votes on the board, and one of the state authorities has the casting vote if necessary to make a decision on the Swedish Telecom Advisors’ operations.

Employees

The organisation is staffed by circa 10 employees with great experience in matters of consumer law.

Owner and financers

The organisation is owned by TechSweden. It is financed by TV, telephone, and broadband operators who have chosen to be part of the organisation. T

Being part of the Swedish Telecom Advisors is voluntary, and operators who enter into agreements with consumers regarding TV, telephone or broadband services can be offered the opportunity to be involved as financers.

If the operator you have or are considering joining is not part of the Swedish Telecom Advisors, this may be because they have chosen not to be or because they do not fulfill the requirements.