Do you need to get in touch with us?

The best way to submit a question to us is via our web form

Then you don’t need to worry about phone hours or sitting in a phone queue if many people are calling.

Select the area, which service provider, operator, or fiber provider, and what your question is about, as well as your contact information. Please have your invoice in front of you if it concerns extra services on your mobile bill.

Click here to access our web form.

Phone

If you prefer to call us, you can do so Monday-Thursday between 9:00 – 11:00 at phone number 08-522 767 00.

Guidance before purchase

Please take part in our information that has been prepared for different types of technology and what you should consider before entering into a subscription agreement for TV, fixed telephony or broadband, mobile telephony or broadband or fiber connection.

Guidance regarding questions and complaints after purchase

If you are wondering about something related to your subscription or want to know what rights and obligations apply legally, for example, to your agreement, we recommend that you:

• Try to find answers here on the website. Most of our information is gathered here with answers to all the most common questions. Please use our search function.
• Contact your operator. The operator should have had an opportunity to resolve the issue before you contact us.
• Contact us if necessary. We provide you with impartial guidance based on the laws, regulations, and practices that exist.
• We do not represent either you or the operator.
• We do not provide practical help with writing complaints or similar. If you need such help, you can try contacting the consumer advisor in your municipality.