Frequently asked questions
What is a premium rate/third-party/other service on the invoice?
The bill may pertain to purchases made with the phone, such as chat and dating services, competitions, or various mobile services like ringtones. On the invoice, they are often referred to as mediated services with numbers that usually start with 0900-, 0939-, 0944-, 099- or five-digit short numbers, for example, 72 111. If your complaint concerns such services, you should first complain to the company from which you purchased the services.
Secondly, you can contact the Telecom Advisors via our web form (in Swedish), choose the area Betalteletjänster.
Important! You need to have your invoice in front of you so that you can correctly fill in all the information we need.