Mobile services

On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company’s customer service on the invoice. If there is no phone number, you can contact...

Premium rate services are services billed via the phone bill from the operator but performed by another company. When the operator charges for a mediated service, the usual call or SMS cost goes to the operator, while the cost of the actual service goes to the company that provides the mediated service, the service provider....

The legal situation is not entirely clear when it comes to minors’ use of premium telecommunication services. It is the responsibility of the subscription holder to cover the costs incurred from telephony, including premium calls, in-app purchases, other premium telecommunication services, and international calls. If the subscription holder lends the phone to someone else, partner,...

The bill may pertain to purchases made with the phone, such as chat and dating services, competitions, or various mobile services like ringtones. On the invoice, they are often referred to as mediated services with numbers that usually start with 0900-, 0939-, 0944-, 099- or five-digit short numbers, for example, 72 111. If your complaint...

It can be. A service should correspond to what you and the operator have agreed upon. If the coverage is worse than what you were promised, then there is a fault with the service. Mobile services can be affected by various factors such as capacity in the mast, and the services are usually described in...

Contact the operator you consider responsible. If the operator advises you to complain to a reseller but that complaint does not yield results, you can again contact the operator with whom you have the subscription. The operator is responsible for the services they bill you for, even if they are sold by resellers. If the...