We provide consumers with free guidance
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Common questions right now
A company that charged me for a premium rate service has offered to refund the amount. How will the refund be made? Show/hide answer
Important! It is outside the remit of the Telecom Advisors to handle questions regarding refunds, and therefore we have not set up any rules for how it should be done. However, we can see that many companies offering premium rate services use the method of refunding directly to the complainant’s bank account. We have handled...
Am I bound by an unfair contract term? Show/hide answer
According to Section 36 of the Contracts Act, contract terms can be adjusted or disregarded if the term is unreasonable considering the content of the contract, the circumstances at the time of the contract’s formation, subsequent conditions, and other circumstances. In an assessment of unreasonableness, a comprehensive evaluation of the circumstances is made, and among...
Am I entitled to a lower price if the provider offers new customers a lower price for the service? Show/hide answer
The main rule is that the agreed price applies. Therefore, you cannot demand to receive a price reduction during the binding period unless otherwise stated in the agreement. If your operator offers a lower price to new customers than what you are paying, the operator is not obliged to lower your price unless there is...
Am I entitled to a refund of my remaining data allowance if I switch broadband provider? Show/hide answer
Your previous operator should use terms that mean you have the right to a refund of any remaining data balance when switching operators if you use prepaid services. The previous operator may charge a fee for the refund if it is stipulated in the agreement. The fee should correspond to the actual costs incurred by...
Telecom Advisors in Numbers
We work every day to make the telecom market Sweden’s best consumer market.
- 23
- Connected operators, suppliers, and Associated partners
- App. 9,000
- Guidance cases per year
- App. 36,000
- Contacts with consumers per year
- App. 170
- Connected city networks via the Swedish Urban Network Association
Current information
It's the time of the year for fraudsters
Starting from Black Week and throughout Christmas, fraud attempts increase significantly....
TV4 leaves the terrestrial network
From January 1, 2026, TV4 will stop broadcasting through the terrestrial...
Digitalidag 10 oktober
Den 10 oktober är det Digitalidags stora temadag. I år medverkar...
Our affiliated operators
Operators and suppliers who are partners with Telekområdgivarna show that they are serious. We impose higher demands than current legislation on these and they must follow our code of conduct.
Are you a business owner?
Telecom Advisors offer advice to consumers. Questions about business subscriptions fall outside the Telecom Advisors’ mandate. The exception is complaints related to the Telecom Advisors’ code of conduct when selling to sole proprietorships.
Listen to the Telecommunications Advisors' podcast "We Talk about Telecom".
Telecom Advisors provide impartial guidance on TV, telephony, and broadband, as well as guidance on fiber connections and handle complaints about mediated services on the mobile bill, premium rate services.
Have we called you?
We have received information that fraudsters are calling and claiming to be from Telekområdgivarna. We take this very seriously and it has been reported to the police.
We never call anyone who doesn’t already have contacted us for guidance.
Do you need guidance?
Telecom Advisors provide impartial guidance on TV, telephony, and broadband and fiber connections, and handle complaints about premium rate services.