The Swedish Telecom Advisors (Telekområdgivarna) provide impartial and free assistance to consumers on TV, telephone and broadband subscriptions
The Swedish Telecom Advisors (Telekområdgivarna) provide impartial and free assistance to consumers on TV, telephone and broadband subscriptions. As a consumer, you can consult us for advice prior to entering into an agreement, and also contact us if you have already concluded an agreement with an operator and problems occur that you cannot resolve with the operator. We can provide you with guidance and in certain cases assist in the dialogue between you and the operator to actively find a solution.
The board of the Swedish Telecom Advisors comprises representatives of TV, telephone and broadband operators as well as state representatives. The state is represented by the Post and Telecom Agency and the Consumer Agency. The authorities and industry representatives have equal numbers of votes on the board, and one of the state authorities has the casting vote if necessary to make a decision on the Swedish Telecom Advisors’ operations.
The organisation is staffed by nine employees with great experience in matters of consumer law.
When an operator applies to be part of our organisation, the criteria below form the basis for the assessment on whether to accept their application; if the criteria are not met, the operator will not be offered an agreement:
Operators with these issues will be refused the opportunity to sign an agreement until they have shown a clear and lasting improvement in adhering to relevant legislation, rulings and conduct of business rules. Operators who are already part of the Swedish Telecom Advisors but who violate the points above risk termination of their agreement under the conditions of the agreement.
The majority of the major operators have chosen to be part of the Swedish Telecom Advisors, and therefore have committed to acting in accordance with these rules.
The Swedish Telecom Advisors are in regular contact with these operators, which makes it easier to contribute to a dialogue in the event of disputes between consumers and operators. Another advantage of this direct contact is that we can identify and discuss solutions to problems on the market at an early stage, both with authorities and the industry.
Operators who are not shown on the list above are not part of the Swedish Telecom Advisors, and for this reason we do not have direct lines of contact with them. Market operators who only enter into agreements with business customers are not offered the opportunity to be part of the Swedish Telecom Advisors either.