Is it a fault in a mobile service if I have no coverage?

In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality's consumer advisor or the Consumer Agency's guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you can contact the National Board for Consumer Disputes to see if they can examine the dispute. If you have questions about the insurance for the damaged item, you can contact the Consumer Insurance Bureau.

Why have I received an invoice even though I’ve cancelled the contract?

In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality's consumer advisor or the Consumer Agency's guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you can contact the National Board for Consumer Disputes to see if they can examine the dispute. If you have questions about the insurance for the damaged item, you can contact the Consumer Insurance Bureau.

Is it enough to cancel a contract over the phone?

In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality's consumer advisor or the Consumer Agency's guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you can contact the National Board for Consumer Disputes to see if they can examine the dispute. If you have questions about the insurance for the damaged item, you can contact the Consumer Insurance Bureau.

How do I cancel the contract if I use my right of redrawal?

In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality's consumer advisor or the Consumer Agency's guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you can contact the National Board for Consumer Disputes to see if they can examine the dispute. If you have questions about the insurance for the damaged item, you can contact the Consumer Insurance Bureau.

What can I do if I’ve received a business subscription even though I’m a private individual?

In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality's consumer advisor or the Consumer Agency's guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you can contact the National Board for Consumer Disputes to see if they can examine the dispute. If you have questions about the insurance for the damaged item, you can contact the Consumer Insurance Bureau.

Mobile broadband Archives - Page 2 of 13

It can be. A service should correspond to what you and the operator have agreed upon. If the coverage is worse than what you were promised, then there is a fault with the service. Mobile services can be affected by various factors such as capacity in the mast, and the services are usually described in...

Check with the operator why you received the invoice. It could, for example, be about notice periods, billing of call charges in arrears, or that for some reason there is no termination registered on the subscription. Keep in mind that if you do not agree that you have terminated the subscription, you bear the burden...

Contact the operator you consider responsible. If the operator advises you to complain to a reseller but that complaint does not yield results, you can again contact the operator with whom you have the subscription. The operator is responsible for the services they bill you for, even if they are sold by resellers. If the...

If you terminate the contract by phone, you should ask for a written confirmation of this. Otherwise, it may be difficult for you to prove that you have terminated the contract if a dispute arises about this. Even if you can show that you called the operator, it is not certain that it will be...

You can withdraw via email, letter, or phone. If you and the operator do not agree on whether you have withdrawn or not, it is you who must be able to prove that you sent a notice of withdrawal in an appropriate manner and when it was sent. Therefore, it is advantageous from an evidentiary...

If you believe you have received a business subscription agreement despite considering yourself a consumer, you should send an email or a letter to the operator as soon as possible and point this out. Save a copy. If you were called and the agreement was made over the phone, you can primarily argue that the...

Mobile broadband

Frequently asked questions

General information on mobile broadband

Signing a new contract on mobile broadband

Payment of a mobile service

Fault or disruption on a mobile service

Change or terminate a contract of a mobile service