Question 1

Is there a fault with my fixed broadband if the speed is low?

Accepted Answer

When it comes to access to basic internet (at least 10 Mbit/s by law), most households and businesses today have coverage with mobile broadband via 4G, 5G, or satellite.

For those who cannot get telephony or a connection that allows 10 Mbit/s, the Swedish Post and Telecom Authority, PTS, can procure broadband connections upon your application.

However, before you contact PTS, there are a few things you can do yourself:

Check with different operators if they have coverage where you live.
There are now different types of antennas that provide better coverage at a reasonable price in electronics stores.
Satellite reception is now available via Starlink at a significantly lower cost than before.
It is not always the closest mast that gives you the best coverage. Check if there are other masts that, even if they are further away, can provide you with better coverage.
You may need to check both coverage and capacity. If the operator you prefer has good coverage, they may still have poor capacity (many subscribers on the same mast).
An operator with slightly worse coverage may, for the opposite reason, have better capacity.

Question 2

How do I complain?

Accepted Answer

When it comes to access to basic internet (at least 10 Mbit/s by law), most households and businesses today have coverage with mobile broadband via 4G, 5G, or satellite.

For those who cannot get telephony or a connection that allows 10 Mbit/s, the Swedish Post and Telecom Authority, PTS, can procure broadband connections upon your application.

However, before you contact PTS, there are a few things you can do yourself:

Check with different operators if they have coverage where you live.
There are now different types of antennas that provide better coverage at a reasonable price in electronics stores.
Satellite reception is now available via Starlink at a significantly lower cost than before.
It is not always the closest mast that gives you the best coverage. Check if there are other masts that, even if they are further away, can provide you with better coverage.
You may need to check both coverage and capacity. If the operator you prefer has good coverage, they may still have poor capacity (many subscribers on the same mast).
An operator with slightly worse coverage may, for the opposite reason, have better capacity.

Question 3

Is it enough to cancel a contract over the phone?

Accepted Answer

When it comes to access to basic internet (at least 10 Mbit/s by law), most households and businesses today have coverage with mobile broadband via 4G, 5G, or satellite.

For those who cannot get telephony or a connection that allows 10 Mbit/s, the Swedish Post and Telecom Authority, PTS, can procure broadband connections upon your application.

However, before you contact PTS, there are a few things you can do yourself:

Check with different operators if they have coverage where you live.
There are now different types of antennas that provide better coverage at a reasonable price in electronics stores.
Satellite reception is now available via Starlink at a significantly lower cost than before.
It is not always the closest mast that gives you the best coverage. Check if there are other masts that, even if they are further away, can provide you with better coverage.
You may need to check both coverage and capacity. If the operator you prefer has good coverage, they may still have poor capacity (many subscribers on the same mast).
An operator with slightly worse coverage may, for the opposite reason, have better capacity.

Question 4

How do I cancel the contract if I use my right of redrawal?

Accepted Answer

When it comes to access to basic internet (at least 10 Mbit/s by law), most households and businesses today have coverage with mobile broadband via 4G, 5G, or satellite.

For those who cannot get telephony or a connection that allows 10 Mbit/s, the Swedish Post and Telecom Authority, PTS, can procure broadband connections upon your application.

However, before you contact PTS, there are a few things you can do yourself:

Check with different operators if they have coverage where you live.
There are now different types of antennas that provide better coverage at a reasonable price in electronics stores.
Satellite reception is now available via Starlink at a significantly lower cost than before.
It is not always the closest mast that gives you the best coverage. Check if there are other masts that, even if they are further away, can provide you with better coverage.
You may need to check both coverage and capacity. If the operator you prefer has good coverage, they may still have poor capacity (many subscribers on the same mast).
An operator with slightly worse coverage may, for the opposite reason, have better capacity.

Question 5

How do I accept in writing?

Accepted Answer

When it comes to access to basic internet (at least 10 Mbit/s by law), most households and businesses today have coverage with mobile broadband via 4G, 5G, or satellite.

For those who cannot get telephony or a connection that allows 10 Mbit/s, the Swedish Post and Telecom Authority, PTS, can procure broadband connections upon your application.

However, before you contact PTS, there are a few things you can do yourself:

Check with different operators if they have coverage where you live.
There are now different types of antennas that provide better coverage at a reasonable price in electronics stores.
Satellite reception is now available via Starlink at a significantly lower cost than before.
It is not always the closest mast that gives you the best coverage. Check if there are other masts that, even if they are further away, can provide you with better coverage.
You may need to check both coverage and capacity. If the operator you prefer has good coverage, they may still have poor capacity (many subscribers on the same mast).
An operator with slightly worse coverage may, for the opposite reason, have better capacity.

Question 6

Is the provider allowed to change the terms if I’m tied to a contract?

Accepted Answer

When it comes to access to basic internet (at least 10 Mbit/s by law), most households and businesses today have coverage with mobile broadband via 4G, 5G, or satellite.

For those who cannot get telephony or a connection that allows 10 Mbit/s, the Swedish Post and Telecom Authority, PTS, can procure broadband connections upon your application.

However, before you contact PTS, there are a few things you can do yourself:

Check with different operators if they have coverage where you live.
There are now different types of antennas that provide better coverage at a reasonable price in electronics stores.
Satellite reception is now available via Starlink at a significantly lower cost than before.
It is not always the closest mast that gives you the best coverage. Check if there are other masts that, even if they are further away, can provide you with better coverage.
You may need to check both coverage and capacity. If the operator you prefer has good coverage, they may still have poor capacity (many subscribers on the same mast).
An operator with slightly worse coverage may, for the opposite reason, have better capacity.

Fixed broadband services

Frequently asked questions

General information on fixed broadband

Signing a new contract for fixed broadband

Payment of a fixed service

Fault or disruptions on a fixed service

Change or terminate a contract