TV

Contact the operator you consider responsible. If the operator advises you to complain to a reseller but that complaint does not yield results, you can again contact the operator with whom you have the subscription. The operator is responsible for the services they bill you for, even if they are sold by resellers. If the...

If you terminate the contract by phone, you should ask for a written confirmation of this. Otherwise, it may be difficult for you to prove that you have terminated the contract if a dispute arises about this. Even if you can show that you called the operator, it is not certain that it will be...

You can withdraw via email, letter, or phone. If you and the operator do not agree on whether you have withdrawn or not, it is you who must be able to prove that you sent a notice of withdrawal in an appropriate manner and when it was sent. Therefore, it is advantageous from an evidentiary...

If a contract is to be concluded as a result of the operator contacting you, they must send a confirmation of their offer to you. The contract is then concluded when you accept this offer in writing. If you decline the offer already during the phone call, the operator should not send any confirmation to...

Contracts with a binding period mean that the agreement is valid for an agreed period. A change in terms of a contract with a binding period is only allowed if the operator has provided a valid reason stated in the contract. However, if the operator changes the terms during the binding period without referring to...

If the operator charges an invoice fee, it must be stated in the agreement. The invoice fee should be stated in the agreement or the operator’s price list. Most operators offer alternatives to sending out paper bills such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying...