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Different ways to terminate a subscription

There are various terms that can be used to terminate a contract, and it is important to understand the differences between, for example, canceling a contract or terminating a contract, as different conditions need to be met and it can have different consequences. Your ability to terminate a subscription is largely governed by your contract terms, and the most common way to terminate a contract is to give notice.

Page summary

There are several ways to terminate a subscription. You can use the right of withdrawal, open purchase, terminate the agreement, cancel or rescind it. Which method applies depends on how and when you signed the agreement and the terms stated in the agreement.

Right of Withdrawal

Depending on how the agreement was entered into, you may have a right of withdrawal. This means you can cancel the agreement within the withdrawal period, which is normally 14 days. You do not need to give a reason for cancelling.

  • You entered into the agreement remotely, for example by phone or online.
  • You entered into the agreement outside of business premises, such as through home sales, street sales, or at a location other than where the provider normally operates.
  • You entered into the agreement in a shop after being approached by a salesperson outside the shop who persuaded you to enter.
  • You cancel within the 14-day withdrawal period.
  • You entered into the agreement in a business premises, such as a shop.
  • You entered into the agreement as a business customer. However, according to Telekområdgivarna’s Code of Conduct, sole traders have the same right of withdrawal as consumers since 1 July 2017.
  • You entered into the agreement outside business premises and the total price is less than SEK 400.
  • You cancel after the 14-day withdrawal period. Note: the withdrawal period may be extended up to one year if you were not properly informed of your right of withdrawal.

Open Purchase

Companies may offer open purchase or similar terms allowing you to cancel the agreement. The duration and conditions for open purchase are usually stated in the agreement or on the receipt. Companies set their own terms, which may include requirements such as unopened packaging.

If there is a dispute about whether you have open purchase, you must prove your entitlement. According to Telekområdgivarna’s Code of Conduct, providers must clearly inform customers of any statutory or contractual right to cancel all or part of the agreement early.

Termination

If you have a binding period

You can terminate your subscription by notifying your provider. Check your specific agreement for the applicable terms or ask your provider. If you terminate during the binding period, the provider may charge for the remaining time.

If you have a rolling contract

You can terminate your subscription by notifying your provider. Check your agreement for the applicable terms or ask your provider. You are liable for payment throughout the notice period.

For agreements entered into from 1 May 2014, the maximum notice period is one (1) month. This rule primarily applies to telephony and broadband services.

Automatically renewed contracts

Contracts that are automatically renewed after the binding period can be terminated with a maximum of one month’s notice. After such renewal, you may terminate the agreement at any time with no additional cost beyond usage fees during the notice period.

If your contract is automatically renewed, the provider must inform you by email or post about the expiry date and how to cancel. This information must be provided at least one month before the renewal date. You should also receive advice on the most favourable prices for your services. This information must be provided at least once a year after automatic renewal.

In the Event of Death

According to Telekområdgivarna’s Code of Conduct, if a subscriber passes away, any notice period should be counted from the date of death. Any remaining binding period charges must be waived. The provider may still charge for hardware (e.g. phone or TV box) as per the agreement. The provider should, where possible, help surviving household members retain the shared phone number at no extra cost.

Cancellation

Cancellation means notifying the company that you wish to end a service early. The company may charge a reasonable fee based on work already performed and costs incurred due to the cancellation.

Your ability to cancel a subscription is largely governed by your contract terms. Read your agreement to understand your cancellation rights. Under the Consumer Services Act, you have the right to cancel a service before delivery is completed. However, you may be liable for compensation, and the company may reserve the right to charge a predetermined cancellation fee.

Termination Due to Breach

Termination (hävning) means the agreement is ended for both parties. You may have the right to terminate if:

  • There is a serious fault making the service essentially unusable.
  • The provider fails to deliver the service within the agreed timeframe, and the delay is not your fault.

Frequently asked questions

Is it enough to cancel a contract over the phone?
If you terminate the contract by phone, you should ask for a written confirmation of this. Otherwise, it may be difficult for you to prove that you have terminated the contract if a dispute arises about this. Even if you can show that you called the operator, it is not certain that it will be...
To page "Is it enough to cancel a contract over the phone?"
How do I cancel the contract if I use my right of redrawal?
You can withdraw via email, letter, or phone. If you and the operator do not agree on whether you have withdrawn or not, it is you who must be able to prove that you sent a notice of withdrawal in an appropriate manner and when it was sent. Therefore, it is advantageous from an evidentiary...
To page "How do I cancel the contract if I use my right of redrawal?"
Is the provider allowed to change the terms if I’m tied to a contract?
Contracts with a binding period mean that the agreement is valid for an agreed period. A change in terms of a contract with a binding period is only allowed if the operator has provided a valid reason stated in the contract. However, if the operator changes the terms during the binding period without referring to...
To page "Is the provider allowed to change the terms if I’m tied to a contract?"
I’m moving and can’t use the service at my new address – can I cancel the contract even though I’m still tied to it?
No. You are usually bound by your previous agreement even if you move the service to another operator or if you move to an address where your operator cannot deliver the service to you. This means that you must pay during the binding period even if you cannot use the service.
To page "I’m moving and can’t use the service at my new address – can I cancel the contract even though I’m still tied to it?"
Do I have to pay for the hardware if I’m allowed to cancel the subscription?
If you are legally entitled to terminate or cancel a contract early, you are not required to pay any other compensation to the operator than a final invoice for equipment (such as a mobile phone, router, or TV box) that you keep. The provision covers your entire package purchase, applies to contracts with a binding...
To page "Do I have to pay for the hardware if I’m allowed to cancel the subscription?"
When will the 2G and 3G networks be phased out, and who is responsible?
The Swedish Post and Telecom Authority (PTS) has a government mandate to monitor the phase-out of 2G and 3G networks and the information efforts carried out due to the phase-out. Information about the phase-out is also available on bytnät.nu, a website run by the industry organization TechSverige. There is also information available from mobile operators....
To page "When will the 2G and 3G networks be phased out, and who is responsible?"
Can I get back a lost number?
A suspended subscription does not have a phone number that can be transferred. Therefore, the number must be reactivated with the operator that currently has the number in order to be moved. Therefore, ask your operator if this is possible and if you can get the number back. It happens that the number is placed...
To page "Can I get back a lost number?"
Am I still bound by the contract if I don’t transfer the service to my new address?
As a general rule, you are responsible for paying for a subscription until the binding and/or notice period ends according to the agreement. This applies even if you move to a residence where the operator cannot deliver the service, unless you have agreed otherwise with the operator. You can ask the operator if it is...
To page "Am I still bound by the contract if I don’t transfer the service to my new address?"
When will Telia remove the copper network from my area?
To page "When will Telia remove the copper network from my area?"
What should I know when switching internet provider?
Your current operator should ensure that you can switch to a new broadband operator without interruption in service, provided it is technically possible. The operator should use contractual terms that mean your broadband subscription is terminated when the switch has been completed, unless you have terminated the agreement at an earlier time during the operator...
To page "What should I know when switching internet provider?"

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