Our questions and answers collected in an archive

There may be an opportunity to stop a number transfer. The telecom advisors recommend that you contact the operator who is to take over the number and inform them that you do not want the number transferred. Keep in mind that if you cancel the number transfer to an operator, it does not mean that...

The number transfer should occur as soon as possible on the day you have agreed with your new operator for the number to be transferred. Once the number has been handed over from your previous operator, your new operator should connect the number within one business day. The service interruption in connection with the actual...

If you switch telephony services between a fixed and a mobile network, you do not have the right to transfer the number. If the operator still offers you to transfer the number, there are no rules stating how long it may take. If your new operator does not accept the number. If the number is...

If the number transfer has not worked, you should first contact your new operator and ask why the transfer has not occurred. It may be because the new operator has not submitted a request for number transfer to your previous operator or that problems have arisen that have complicated the number transfer. If any problem...

A physical SIM card is a small plastic chip with an embedded chip that is inserted into your mobile phone. It functions as a key to connect the phone to the mobile network and enables calls, SMS, and browsing. SIM stands for “Subscriber Identity Module,” and the card contains information that identifies you as a...

A SIM card is crucial for connecting your mobile phone to the mobile network and using services like calls, SMS, and browsing. Activating a SIM card is simple and varies slightly depending on the operator. Activate a physical SIM card: Insert the SIM card: Start by inserting the card into the designated slot in your...

You do not have to accept offers for replacement solutions for telephony and broadband unless otherwise stated in your contract. You can choose telephony and broadband from any company you want that can offer services in the area, but of course, it is important that before you sign a contract, you check that you can...

The copper network is being phased out, but not simultaneously across the entire country. Some sales representatives use this as an argument to persuade you to quickly connect to fibre or another technology (such as mobile services). If your property is located in an area where the copper network is due to be dismantled in the near future, you should have received information about this.

Indoor coverage can vary greatly, for example, depending on the thickness of the walls and where in the house you are located. Therefore, try calling or surfing in different places to find the best coverage. It is often best near windows. There are several ways to create better indoor coverage yourself. A common way is...

Mobile surfing can mean different things. You can connect your mobile phone to a computer and use the mobile as a modem. You need a mobile phone that can handle data traffic transfer and usually, you surf mainly within the 4G and 5G networks. NOTE! 2G and 3G are now gradually being shut down and...

When you enter into an agreement for fixed broadband, it is important to know that the speed agreed upon is normally the speed you get if your computer is directly connected with a network cable. If you choose to use a wireless router and surf via wi-fi, your speed may be lower than the speed...