Frequently asked questions

Can I get back a lost number?

A suspended subscription does not have a phone number that can be transferred. Therefore, the number must be reactivated with the operator that currently has the number in order to be moved. Therefore, ask your operator if this is possible and if you can get the number back. It happens that the number is placed in what is called quarantine for a period. This means that no new subscriber is assigned the number until a certain time has passed since the number became available. You can then ask if you can regain your previous number. The operator may charge a fee to give you your number back in these cases. If the phone number has been returned to the authority PTS, an operator has the opportunity to apply for the number. You can ask an operator if this is an option for you.

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