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Fixed telephone and broadband services

What speed can you get with fixed broadband?

What broadband speed you need depends on how you use the internet. For simpler use like browsing and email, a lower speed is sufficient, while streaming, gaming, and multiple connected devices require higher speeds.

Page summary

Your broadband speed depends on your needs – simpler usage like browsing and email requires less capacity, while streaming and gaming require higher speeds. In agreements for fixed broadband, speed levels such as minimum, normal, and maximum should be clearly specified. Factors that can affect speed include the placement of your router, the material of walls, the number of connected devices, and any interfering equipment. If the speed does not meet expectations, you should check the contract terms, measure the speed with the Bredbandskollen tool, and adjust the equipment if necessary.

What should be included in my fixed broadband contract?

For fixed broadband, your contract should contain a clear and understandable explanation of the minimum, normal, and maximum speeds as well as the advertised download and upload speeds. Normal speed refers to the speed you can expect the service to have most of the time when you connect.

Factors affecting speed

Your speed can be affected by many different factors, such as:

  • The physical environment, such as the thickness and material of walls, can affect wireless transmission
  • The placement of your router, the more central in the home the better
  • How many people are surfing at the same time at home (therefore, you may have different speeds at different times of the day at the same location)
  • The capacity of your equipment, such as your router, computer, tablet, or mobile, and where it is located in relation to the router
  • Installed software (such as a firewall)
  • Other equipment causing interference (such as a broken cable from the modem to the computer or other computers connected to the same network)
  • Viruses on your computer
  • How heavily loaded with traffic the website you are visiting is.

Checklist for what you can do if you experience that your fixed broadband is slow:  

If you want to measure the capacity of your broadband connection, you can use the test tool Bredbandskollen. The test is run by IIS (formerly .SE), the Foundation for Internet Infrastructure.

Your agreement should include information about what rights you have in the event of continuous or regularly recurring differences between the agreed and actual performance regarding broadband speed. If you believe that the measurement result you receive for your speed does not meet the speed you should have according to your agreement or promises made before the agreement, you should first see if there are any measures you can take regarding your own equipment. Go through the action guide available on Bredbandskollen and then measure again.

If after this you still consider the measurement result to be poor, you should save measurement results from three different occasions at different times of the day, preferably spread over weekends and weekdays. You should then send a complaint/fault report to the operator. If your speed deviates from what is agreed or promised, the service may be faulty and you may then have several rights as a consumer.

Frequently asked questions

Is there a fault with my fixed broadband if the speed is low?
It can be. If you have a low broadband speed, it may be due to an error on the operator’s side. However, sometimes the low speed may not constitute a fault according to the agreement. Normally, it is sufficient for the speed to reach the agreed minimum speed when you have the computer connected with...
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How do I complain?
Contact the operator you consider responsible. If the operator advises you to complain to a reseller but that complaint does not yield results, you can again contact the operator with whom you have the subscription. The operator is responsible for the services they bill you for, even if they are sold by resellers. If the...
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Why doesn’t my fibre work after moving into a new home, and the provider says the port is blocked?
When you order a new service, your operator can sometimes see if another service is blocking the network already at the time of the agreement. You may then be asked if the service belongs to someone else and if it should be shut down when your new service is activated; If your service is not...
To page "Why doesn’t my fibre work after moving into a new home, and the provider says the port is blocked?"
How do I troubleshoot a service or hardware?
Depending on whether the fault lies in the service or the hardware, there are different ways to troubleshoot. Contact your operator for support if you have disruptions with your broadband or telephony. They can inform you if there are disruptions causing the internet to be down or if there are other known interruptions or disturbances...
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How long can it take before a fault is resolved?
The operator is obliged to rectify a fault within a “reasonable time” from the day you reported the fault to the operator. Consideration should be given to your need for a functioning service. The operator is essentially obliged to immediately address the problem after you complain, and reasonable time is calculated based on what is...
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What are my rights in case of faults or service interruptions?
If there is a fault in your service, you may be entitled to several different things. Also, see what rights you have according to your agreement. You may have the right to: Demand that the fault be rectified, if it does not entail unreasonable cost or inconvenience for the operator. This should be done at...
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The provider has sent an invoice for sending out a technician – are they allowed to do that?
If you have reported a fault and it turns out to be due to something on your part, for example, if there is a fault with your private equipment, the operator may charge you for sending out a technician. To have the right to charge you such a cost, the operator should inform you of...
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How do I troubleshoot my subscription if it’s not working?
Primarily, you can contact your service provider or the provider of your fiber connection to check if there are any known operational disruptions or planned outages affecting your access to the internet or calls. For TV broadcasts over the terrestrial network, you can check with Teracom. If there are no known operational disruptions, the operator...
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Who can I turn to if my question concerns both a subscription and hardware?
You can find answers regarding the subscription on our website. You can also contact us with any questions. If you have entered into an agreement for a package purchase, many of your rights and the operator’s obligations apply to the entire package, including hardware.
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Where can I turn with hardware issues?
In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality’s consumer advisor or the Consumer Agency’s guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you...
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