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What is a fixed-term contract?

Agreement with a binding period means that the agreement is valid for an agreed period. This means that you must pay for the subscription throughout the entire binding period, even if, for example, you move and the service does not work in your new home. For consumer agreements, the binding period for a subscription can be a maximum of 24 months. However, you may have agreed on a longer repayment period for a phone you purchased on credit.

Page summary

Binding period means that an agreement is valid for a specified period, a maximum of 24 months for consumer contracts. After that period, the agreement normally transitions to an indefinite contract, which allows for termination with a maximum of one month’s notice. It should be clearly stated in the agreement if there is a binding period and how long it is, and the operator is responsible for showing what has been agreed upon if there is a disagreement. For sole proprietorships, the same maximum limit for binding periods has applied since September 1, 2018.

Maximum Contract Period

The contract period for a subscription must not exceed 24 months and cannot be extended with an additional contract period. If the agreement has a shorter contract period than 24 months, it can be extended as long as the maximum contract period is not exceeded.

It should always be clearly stated in the agreement if you have a contract period and how long it is. If you and the operator do not agree on what is agreed regarding the contract period, it is the operator who must show that a contract period is agreed upon and for how long.

When the contract period expires, the agreement normally transitions to a so-called indefinite agreement and this means that you have the right to terminate the agreement with at most one month’s notice period.

According to Telecom Advisors’ Code of Conduct, a maximum contract period of 24 months also applies to sole proprietorships from September 1, 2018.

If I Want to Break the Contract Period

During the contract period, you are bound to the agreement and cannot terminate it without cost or without paying a possible fee. Breaking an agreement with a contract period prematurely can involve costs, such as a final invoice or a termination fee.

Contract Period for Different Subscriptions

It is common to have a contract period for different types of subscriptions such as mobile phone, broadband, TV, streaming, and other services. It is normally not allowed to stack contract periods, meaning that a bound agreement automatically becomes bound again when the contract period expires.

PTS has regulations on what applies to automatic contract renewal.

Frequently asked questions

What can I do if I’ve received a business subscription even though I’m a private individual?
If you believe you have received a business subscription agreement despite considering yourself a consumer, you should send an email or a letter to the operator as soon as possible and point this out. Save a copy. If you were called and the agreement was made over the phone, you can primarily argue that the...
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How do I accept in writing?
If a contract is to be concluded as a result of the operator contacting you, they must send a confirmation of their offer to you. The contract is then concluded when you accept this offer in writing. If you decline the offer already during the phone call, the operator should not send any confirmation to...
To page "How do I accept in writing?"
How can I find out what options I have for watching TV?
You can contact different operators and ask if they can offer you a TV service. Sometimes the operator’s ability to offer a service depends on where you live. If you have broadband, you likely also have the option to order a TV service. You can also contact your landlord, housing association, or equivalent for information...
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Am I entitled to receive the free channels from my TV provider?
There may be an obligation to retransmit the free channels in certain cable and IPTV networks with multiple connected households.
To page "Am I entitled to receive the free channels from my TV provider?"
Am I entitled to get a subscription?
No. Operators are not obliged to enter into agreements for TV, broadband, or telephone subscriptions with you. You and the operator can decide for yourselves whether you want to enter into an agreement, and the main rule is that you can determine the terms that will apply.
To page "Am I entitled to get a subscription?"
Can you enter into a contract if you’re under 18?
The Consumer Agency refers to the Parental Code’s rules that minors cannot enter into agreements, but there is no legal case that fully supports their claim. With that interpretation of the Parental Code, a person under eighteen would never be able to buy anything without a guardian’s consent, except for the money a person over...
To page "Can you enter into a contract if you’re under 18?"
Are there mobile subscriptions for children?
If you want to get a mobile subscription for a minor, there are different possibilities. Mobile operators have various offers for subscriptions tailored for children, and different solutions for families and additional users. There are also smartwatches designed for children that can be used to make calls and send messages, among other things. Such a...
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What should I know when switching internet provider?
Your current operator should ensure that you can switch to a new broadband operator without interruption in service, provided it is technically possible. The operator should use contractual terms that mean your broadband subscription is terminated when the switch has been completed, unless you have terminated the agreement at an earlier time during the operator...
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What information should I receive when switching broadband provider?
Your current operator is, in connection with changing broadband operators, obliged to inform you in writing about: When the agreement is terminated and when it ceases to apply due to the change, unless you have already terminated the agreement at an earlier time Any remaining binding period, billing, and other requirements according to the agreement...
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When does the requirement for written form apply?
If an operator contacts you on their own initiative via phone to enter into an agreement, you must accept the offer in writing for it to become a valid agreement. Note that this only applies if you sign the agreement as a consumer; for business agreements, there is no requirement for writing. If you contact...
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