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Switching mobile operator and transferring your number

If you want to switch operators and move your phone number to a new operator, your previous operator is obliged to transfer the number – port it – to your new operator free of charge, even if you have a binding and/or notice period remaining with your previous operator.

Page summary

When changing phone operators, you have the right to move (port) your number to a new operator free of charge, even if you have a binding period or notice period remaining with your previous operator. The new operator is responsible for the actual number transfer. After a subscription has been terminated, the current operator is obliged to keep the number available for transfer for one month, unless otherwise agreed. However, it is the new operator who decides if the number can be received and may charge a fee for this. For landline numbers, you can keep the number when moving within the same area code, but it is not guaranteed that you can move the number to another area or to a mobile phone.

What is important to consider when I want to move my number?

There are a few things that are good to know if you are switching operators and want to keep your phone number. Your new operator is responsible for the actual transfer of the number.

If you terminate your subscription to switch operators, your current operator is obliged to keep your number available for transfer for one month after the contract has ended unless you have agreed otherwise.

However, an operator is not obliged to accept a number. Your new operator decides whether they will accept your number and also has the right to charge for taking over your number.

You also have the option to keep your landline number if you move to a new residence within the same area code. An operator may allow you to move your landline number to another area code, or to a mobile phone, but you cannot demand that the operator allows you to do so.

This is important to consider when you are switching operators for telephony or broadband

Contact your existing operator

Important! Do NOT terminate the contract yet! 

Contact your new operator
Now you can terminate your contract
The Swedish Post and Telecom Authority (PTS) shall ensure that the rules on number portability are followed.

Frequently asked questions

Is it enough to cancel a contract over the phone?
If you terminate the contract by phone, you should ask for a written confirmation of this. Otherwise, it may be difficult for you to prove that you have terminated the contract if a dispute arises about this. Even if you can show that you called the operator, it is not certain that it will be...
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How do I cancel the contract if I use my right of redrawal?
You can withdraw via email, letter, or phone. If you and the operator do not agree on whether you have withdrawn or not, it is you who must be able to prove that you sent a notice of withdrawal in an appropriate manner and when it was sent. Therefore, it is advantageous from an evidentiary...
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Is the provider allowed to change the terms if I’m tied to a contract?
Contracts with a binding period mean that the agreement is valid for an agreed period. A change in terms of a contract with a binding period is only allowed if the operator has provided a valid reason stated in the contract. However, if the operator changes the terms during the binding period without referring to...
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I’m moving and can’t use the service at my new address – can I cancel the contract even though I’m still tied to it?
No. You are usually bound by your previous agreement even if you move the service to another operator or if you move to an address where your operator cannot deliver the service to you. This means that you must pay during the binding period even if you cannot use the service.
To page "I’m moving and can’t use the service at my new address – can I cancel the contract even though I’m still tied to it?"
Do I have to pay for the hardware if I’m allowed to cancel the subscription?
If you are legally entitled to terminate or cancel a contract early, you are not required to pay any other compensation to the operator than a final invoice for equipment (such as a mobile phone, router, or TV box) that you keep. The provision covers your entire package purchase, applies to contracts with a binding...
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When will the 2G and 3G networks be phased out, and who is responsible?
The Swedish Post and Telecom Authority (PTS) has a government mandate to monitor the phase-out of 2G and 3G networks and the information efforts carried out due to the phase-out. Information about the phase-out is also available on bytnät.nu, a website run by the industry organization TechSverige. There is also information available from mobile operators....
To page "When will the 2G and 3G networks be phased out, and who is responsible?"
Can I get back a lost number?
A suspended subscription does not have a phone number that can be transferred. Therefore, the number must be reactivated with the operator that currently has the number in order to be moved. Therefore, ask your operator if this is possible and if you can get the number back. It happens that the number is placed...
To page "Can I get back a lost number?"
Am I still bound by the contract if I don’t transfer the service to my new address?
As a general rule, you are responsible for paying for a subscription until the binding and/or notice period ends according to the agreement. This applies even if you move to a residence where the operator cannot deliver the service, unless you have agreed otherwise with the operator. You can ask the operator if it is...
To page "Am I still bound by the contract if I don’t transfer the service to my new address?"
Why have I received an invoice even though I’ve cancelled the contract?
Check with the operator why you received the invoice. It could, for example, be about notice periods, billing of call charges in arrears, or that for some reason there is no termination registered on the subscription. Keep in mind that if you do not agree that you have terminated the subscription, you bear the burden...
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I’m tied to a contract and want to cancel – what might I have to pay?
If you have a binding period, you usually need to pay a lump sum for the remaining time in a final invoice.
To page "I’m tied to a contract and want to cancel – what might I have to pay?"

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