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Fibre connection

Signing a fibre installation agreement

The contract period (delivery time) for fiber installation can be long, sometimes several years. When you receive an offer for fiber connection, it is good to carefully check who you are signing a contract with, the price, delivery time, and any services that are included or added.

Page summary

Fiber installation can take a long time, sometimes several years, and it is important to review the contract terms carefully before signing. The Consumer Agency believes that the delivery time should occur no later than 24 months from the agreement being made.

An agreement becomes binding only when both you and the provider have explicitly accepted it. In some cases, an expression of interest may be binding, depending on the terms, and this should be clearly stated in the agreement.

The provider generally only has the right to change terms and prices under special circumstances. You may have the right to cancel the connection. If the provider is delayed with the delivery, you may also have the right to terminate the agreement and be entitled to compensation.

The delivery time should be a maximum of 24 months

There is no law that explicitly regulates how long you as a consumer can be bound by an order for the delivery of fiber connection. According to the Consumer Agency, however, the delivery time should occur no later than 24 months from the agreement being made.

Even an expression of interest can be binding

It is not uncommon for providers, during an initial contact with you, to present an expression of interest or similar before a concrete agreement is relevant. If you have signed such an expression of interest, it can in some cases be binding depending on what is stated in it, that is, what you have committed to. It should be clearly stated whether an expression of interest is binding or not, and what it otherwise means for both you and the provider.

Checklist

The contract period (delivery time) can be long, sometimes several years. When you receive an offer (whether it is an expression of interest or a concrete agreement) for fiber connection to your house it is good to carefully check the list below before you sign. You can check off the list yourself as you go:

What does it cost to install fiber?
How long is the delivery time/commitment period?
What does it cost to connect a property afterwards?
Who is responsible for excavation and restoration?
Are there easements on the property that you need to consider?

What happens if I sell the property during ongoing delivery?

Also keep in mind that the agreement is tied to a specific property and that you are likely bound to this in the event of a move. If you sell your property during an ongoing connection, it is important that you inform the buyer that there is an agreement for fiber installation and that you need to make an agreement on who will bear the costs.

To the Consumer Agency's guidance.

Frequently asked questions

How long can the delivery time be?
There is no law that explicitly regulates how long you as a consumer can be bound by an order for the delivery of fiber connection, it is the agreement that governs this. According to the Consumer Agency, however, the delivery time should be at most 24 months from the conclusion of the agreement. Therefore, check...
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How long am I bound by an order?
There is no law that explicitly regulates how long you as a consumer can be bound by an order for the delivery of fiber connection. According to Konsumentverket, a delivery time should be at most 24 months.
To page "How long am I bound by an order?"
Which contract terms have previously been considered unfair?
Examples from the Market Court (now the Patent and Market Court, PMD) Contract terms that are unfair to consumers may be prohibited by the Patent and Market Court. PMD has, among other things, judged the following terms as unfair: Requirement for written termination of contract Limitation of the consumer’s right to compensation Company’s requirement that...
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What applies if a contract term is interpreted in different ways?
If a contract term designed by the operator is unclear and you and the operator have different opinions on how the term should be interpreted, your interpretation may take precedence according to the so-called “ambiguity rule.” This means that ambiguities in a contract term are interpreted in a way that is most favorable to the...
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Am I bound by an unfair contract term?
According to Section 36 of the Contracts Act, contract terms can be adjusted or disregarded if the term is unreasonable considering the content of the contract, the circumstances at the time of the contract’s formation, subsequent conditions, and other circumstances. In an assessment of unreasonableness, a comprehensive evaluation of the circumstances is made, and among...
To page "Am I bound by an unfair contract term?"
Can I be bound without having ordered anything?
A seller must never deliver a service and demand payment for it during the marketing of a service if you have not explicitly ordered it. The seller must also not send invoices, payment notices, or similar for services you have not ordered, thereby misleading you about your payment obligation. For payment responsibility, it is therefore...
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What does a written contract mean?
By written agreements, we mean both agreements you sign by hand and those you sign digitally via email, SMS, or similar. In telemarketing, there is a written requirement. The operator is responsible for ensuring that the information at the time of sale and in the agreement is clear and complies with law and good practice....
To page "What does a written contract mean?"
Can I wait to connect my property?
If you are considering waiting to connect your property at a later time, known as post-connection, you should check with your provider what conditions apply and what it might cost. For example, ask if the fiber provider leaves a connection point at your property or not; if they do not, the cost can be significantly...
To page "Can I wait to connect my property?"
I can’t get a fibre connection where I live – what can I do?
There is no obligation for any operator to offer a fiber connection. There is also no regulation of the price if you are offered such a connection. You can therefore ask different fiber providers if they want to offer you a fiber connection and how much it might cost. You can also investigate if there...
To page "I can’t get a fibre connection where I live – what can I do?"
Does installing fibre increase the value of the property?
It is not possible to give a straightforward answer to this, but much suggests that a future buyer may expect fiber to be installed in the property. Therefore, it is not unlikely that the price of a property may be affected by the presence of a fiber connection.
To page "Does installing fibre increase the value of the property?"

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