Frequently asked questions
Is the provider allowed to charge an invoice fee?
If the operator charges an invoice fee, it must be stated in the agreement. The invoice fee should be stated in the agreement or the operator’s price list. Most operators offer alternatives to sending out paper bills such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying...
I haven’t received a bill – do I still have to pay?
It is important to know that you must pay regardless of whether you have received a bill or not. Therefore, contact the operator if you have not received a bill in accordance with the agreement. An operator has the right to charge you retroactively for up to three years. Therefore, it is very important that...
Do I have to pay an invoice fee?
Yes, but the invoice fee must then be stated in the agreement. Most operators offer alternatives to sending out bills in paper form, such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying the invoice fee. Check with your operator if you can do something to avoid...
How do I block access to different services?
Contact your operator and they will assist you further depending on the block you want. In many cases, you can also do it yourself via My pages.
Why have I received an invoice even though I’ve cancelled the contract?
Check with the operator why you received the invoice. It could, for example, be about notice periods, billing of call charges in arrears, or that for some reason there is no termination registered on the subscription. Keep in mind that if you do not agree that you have terminated the subscription, you bear the burden...
What does a written contract mean?
By written agreements, we mean both agreements you sign by hand and those you sign digitally via email, SMS, or similar. In telemarketing, there is a written requirement. The operator is responsible for ensuring that the information at the time of sale and in the agreement is clear and complies with law and good practice....
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Payment of a tv subscription
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- Is there an error on your invoice?
- You can block your phone, broadband, and TV from accessing certain services.