Question 1

How can I find out which company has charged me for a premium rate service?

Accepted Answer

On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company's customer service on the invoice.

If there is no phone number, you can contact your operator to ask if they have contact information for the company in question. If you know which payment number or card number the charge has gone through, there are also several ways to find out which company is using the payment number.

If it is a mobile premium rate service and the charge has gone through a card number, you can send an SMS message with the text "INFO" to the relevant card number. You should then receive a message back with information about which company has the card number, a phone number for customer service, as well as an email address or website.

Question 2

Money is being deducted from my mobile bill by a company I don’t recognise – why?

Accepted Answer

On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company's customer service on the invoice.

If there is no phone number, you can contact your operator to ask if they have contact information for the company in question. If you know which payment number or card number the charge has gone through, there are also several ways to find out which company is using the payment number.

If it is a mobile premium rate service and the charge has gone through a card number, you can send an SMS message with the text "INFO" to the relevant card number. You should then receive a message back with information about which company has the card number, a phone number for customer service, as well as an email address or website.

Question 3

Are minors allowed to use premium rate services or make other types of purchases via a mobile subscription?

Accepted Answer

On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company's customer service on the invoice.

If there is no phone number, you can contact your operator to ask if they have contact information for the company in question. If you know which payment number or card number the charge has gone through, there are also several ways to find out which company is using the payment number.

If it is a mobile premium rate service and the charge has gone through a card number, you can send an SMS message with the text "INFO" to the relevant card number. You should then receive a message back with information about which company has the card number, a phone number for customer service, as well as an email address or website.

Question 4

What is a premium rate/third-party/other service on the invoice?

Accepted Answer

On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company's customer service on the invoice.

If there is no phone number, you can contact your operator to ask if they have contact information for the company in question. If you know which payment number or card number the charge has gone through, there are also several ways to find out which company is using the payment number.

If it is a mobile premium rate service and the charge has gone through a card number, you can send an SMS message with the text "INFO" to the relevant card number. You should then receive a message back with information about which company has the card number, a phone number for customer service, as well as an email address or website.

Question 5

Is the provider allowed to charge an invoice fee?

Accepted Answer

On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company's customer service on the invoice.

If there is no phone number, you can contact your operator to ask if they have contact information for the company in question. If you know which payment number or card number the charge has gone through, there are also several ways to find out which company is using the payment number.

If it is a mobile premium rate service and the charge has gone through a card number, you can send an SMS message with the text "INFO" to the relevant card number. You should then receive a message back with information about which company has the card number, a phone number for customer service, as well as an email address or website.

Question 6

I haven’t received a bill – do I still have to pay?

Accepted Answer

On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company's customer service on the invoice.

If there is no phone number, you can contact your operator to ask if they have contact information for the company in question. If you know which payment number or card number the charge has gone through, there are also several ways to find out which company is using the payment number.

If it is a mobile premium rate service and the charge has gone through a card number, you can send an SMS message with the text "INFO" to the relevant card number. You should then receive a message back with information about which company has the card number, a phone number for customer service, as well as an email address or website.

Payment of a mobile service

Frequently asked questions

Payment of a mobile service