Payment of a fixed service
Frequently asked questions
Is the provider allowed to charge an invoice fee?
If the operator charges an invoice fee, it must be stated in the agreement. The invoice fee should be stated in the agreement or the operator’s price list. Most operators offer alternatives to sending out paper bills such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying...
I haven’t received a bill – do I still have to pay?
It is important to know that you must pay regardless of whether you have received a bill or not. Therefore, contact the operator if you have not received a bill in accordance with the agreement. An operator has the right to charge you retroactively for up to three years. Therefore, it is very important that...
Do I have to pay an invoice fee?
Yes, but the invoice fee must then be stated in the agreement. Most operators offer alternatives to sending out bills in paper form, such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying the invoice fee. Check with your operator if you can do something to avoid...
How do I block access to different services?
Contact your operator and they will assist you further depending on the block you want. In many cases, you can also do it yourself via My pages.
What can I do if I’ve been wrongly charged for calls or data usage?
If you believe a bill is incorrect, you should notify the operator as soon as possible. Our advice is also to ask the operator to conduct a technical investigation of your connection to determine if there has been an error in the company’s billing or invoicing system. In previous cases, the operator has been proven...
Why have I received an invoice even though I’ve cancelled the contract?
Check with the operator why you received the invoice. It could, for example, be about notice periods, billing of call charges in arrears, or that for some reason there is no termination registered on the subscription. Keep in mind that if you do not agree that you have terminated the subscription, you bear the burden...
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