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Fixed telephone and broadband services Mobile services

What should be included in a detailed invoice?

There is a minimum requirement for which details must be specified on your bill, to make it easier for you to check your costs. An itemized invoice should report the charges and consumption for the billing period in the manner that follows from the applicable price lists and other contractual terms between the operator and the consumer.

Page summary

Your phone or broadband bill should show what you are paying for, such as calls, messages, and data. You have the right to a detailed bill at no extra cost. If you wish, you can request a simpler bill. The operator must show certain costs, but does not need to show details of each call.

Content on a Specified Invoice

If your operator bills you for a telephony service or broadband service, the invoice must be specified. This means you have the right to receive a detailed bill for your calls, your messages, and data usage.

If you do not want a specified bill, you have the right to request an unspecified bill from your operator.

The operator may not charge any extra fee beyond the agreed invoice fee to provide you with a specified bill.

If you suspect that the operator is charging extra to specify the bill, you should contact the operator and ask for an explanation.

It is the Swedish Post and Telecom Authority that is the authority ensuring that operators follow the rules on specified bills.

The specified invoice should, where applicable, at least contain:

  • consumption-related charges
  • one-time charges
  • recurring charges
  • information on consumption in volume or time if unlimited consumption is not included according to the agreement

A specified invoice does NOT show:

  • Free calls (which usually start with the numbers 020 or 0200), such as calls to BRIS and women’s shelters, must not be listed on the bill.

However, if you want to obtain a more detailed specification, such as each individual call made, there is no obligation for the operator to provide such a specification.

What does the authority PTS say about itemized billing?

Frequently asked questions

How can I find out which company has charged me for a premium rate service?
On the invoice from the operator, according to the rules decided by the Swedish Post and Telecom Authority (PTS), there should be contact information for the company responsible for a mediated service. Usually, there is a phone number for the company’s customer service on the invoice. If there is no phone number, you can contact...
To page "How can I find out which company has charged me for a premium rate service?"
Money is being deducted from my mobile bill by a company I don’t recognise – why?
Premium rate services are services billed via the phone bill from the operator but performed by another company. When the operator charges for a mediated service, the usual call or SMS cost goes to the operator, while the cost of the actual service goes to the company that provides the mediated service, the service provider....
To page "Money is being deducted from my mobile bill by a company I don’t recognise – why?"
Are minors allowed to use premium rate services or make other types of purchases via a mobile subscription?
The legal situation is not entirely clear when it comes to minors’ use of premium telecommunication services. It is the responsibility of the subscription holder to cover the costs incurred from telephony, including premium calls, in-app purchases, other premium telecommunication services, and international calls. If the subscription holder lends the phone to someone else, partner,...
To page "Are minors allowed to use premium rate services or make other types of purchases via a mobile subscription?"
What is a premium rate/third-party/other service on the invoice?
The bill may pertain to purchases made with the phone, such as chat and dating services, competitions, or various mobile services like ringtones. On the invoice, they are often referred to as mediated services with numbers that usually start with 0900-, 0939-, 0944-, 099- or five-digit short numbers, for example, 72 111. If your complaint...
To page "What is a premium rate/third-party/other service on the invoice?"
Is the provider allowed to charge an invoice fee?
If the operator charges an invoice fee, it must be stated in the agreement. The invoice fee should be stated in the agreement or the operator’s price list. Most operators offer alternatives to sending out paper bills such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying...
To page "Is the provider allowed to charge an invoice fee?"
I haven’t received a bill – do I still have to pay?
It is important to know that you must pay regardless of whether you have received a bill or not. Therefore, contact the operator if you have not received a bill in accordance with the agreement. An operator has the right to charge you retroactively for up to three years. Therefore, it is very important that...
To page "I haven’t received a bill – do I still have to pay?"
My invoice from the provider says I’ve purchased third-party or other services from a company I’ve never heard of. What is this?
Premium rate services are services charged via the phone bill from the operator but performed by another company. When the operator charges for a mediated service, the usual call or SMS cost goes to the operator, while the cost of the actual service goes to the company providing the mediated service, the so-called service provider....
To page "My invoice from the provider says I’ve purchased third-party or other services from a company I’ve never heard of. What is this?"
I’ve been charged for calls to premium rate numbers I don’t recognise – what should I do?
It may be appropriate to first find out which company is behind the payment number on the invoice, as that knowledge can be useful when trying to figure out what has happened. The operator should provide contact details for the service/company that charged on the invoice. If you have been charged for premium calls that...
To page "I’ve been charged for calls to premium rate numbers I don’t recognise – what should I do?"
Can I get call itemisations retroactively?
The operator is not obliged to send out information about calls made further back in time than the most recent billing period free of charge. It is also not certain that this information is saved. If it exists, the operator may charge a fee to send the information to you. The operator determines the amount...
To page "Can I get call itemisations retroactively?"
I have a brand new mobile subscription and have been charged for services I haven’t ordered. Why?
Have you recently acquired a new mobile subscription, a mobile broadband subscription, or a prepaid card with a new mobile number, and have you in connection with this been charged for premium services that you are not aware you have ordered? Then it may be that a previous user of the mobile number has started a subscription service of some kind that has not been terminated before the mobile number changed owner. Unfortunately, it sometimes happens that a mobile number is not left long enough “in quarantine” before it is reused, and then started subscription services do not get terminated....
To page "I have a brand new mobile subscription and have been charged for services I haven’t ordered. Why?"

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