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Do you have issues with terrestrial TV reception?

The Swedish Telecom Advisors serve as the contact point for any TV disruptions that may occur in connection with the expansion of mobile service networks happening across the country. When the mobile signal is transmitted in certain frequency bands, there is a risk that it may cause interference with terrestrial TV, namely SVT1, SVT2, TV4, Kunskapskanalen, and Barnkanalen.

Page summary

If you experience disruptions on terrestrial TV, it may be due to the expansion of the 4G network. Start by contacting your operator or Teracom to investigate the issue. If the disruption persists and is suspected to be due to the 4G expansion, the Telecommunications Advisors can offer a free filter that solves the problem. ​Fill in a web form with your contact details and information about the disruption to get help. 

If you experience disruptions in TV reception

  • Try performing a new channel search.
  • Check with Teracom if there are already known issues with your TV transmitter on Teracom’s website.
  • If there are no known issues with your TV transmitter, report your reception problem to Teracom on their website.
  • If you only have a weak signal, you can try using an antenna amplifier.

When should you contact us?

If your TV disruption is not resolved after contacting Teracom, and it may be due to the expansion of mobile networks, Telekområdgivarna can check if there may be disruptions at your address and, if so, send a filter free of charge to your home address. If the investigation does not show that the disruption is due to mobile masts, we will contact you with other solution suggestions.

When you submit a report to us, don’t forget to fill in:

  • Your residential address (street address, postal code, and city)
  • If the disruptions are in your permanent residence or a vacation home
  • Inform, if possible, what response Teracom has given you
To Teracom's website.

Frequently asked questions

How do I complain?
Contact the operator you consider responsible. If the operator advises you to complain to a reseller but that complaint does not yield results, you can again contact the operator with whom you have the subscription. The operator is responsible for the services they bill you for, even if they are sold by resellers. If the...
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Can I cancel the contract due to changes in the channel offering?
If you have a contract with a binding period, you should first check what is stated in your contract. Look for text that deals with changes in channel and program offerings. There are mainly three things that are important for canceling a contract: The operator must be able to show that there is a valid...
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How do I troubleshoot a service or hardware?
Depending on whether the fault lies in the service or the hardware, there are different ways to troubleshoot. Contact your operator for support if you have disruptions with your broadband or telephony. They can inform you if there are disruptions causing the internet to be down or if there are other known interruptions or disturbances...
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How long can it take before a fault is resolved?
The operator is obliged to rectify a fault within a “reasonable time” from the day you reported the fault to the operator. Consideration should be given to your need for a functioning service. The operator is essentially obliged to immediately address the problem after you complain, and reasonable time is calculated based on what is...
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What are my rights in case of faults or service interruptions?
If there is a fault in your service, you may be entitled to several different things. Also, see what rights you have according to your agreement. You may have the right to: Demand that the fault be rectified, if it does not entail unreasonable cost or inconvenience for the operator. This should be done at...
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The provider has sent an invoice for sending out a technician – are they allowed to do that?
If you have reported a fault and it turns out to be due to something on your part, for example, if there is a fault with your private equipment, the operator may charge you for sending out a technician. To have the right to charge you such a cost, the operator should inform you of...
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How do I troubleshoot my subscription if it’s not working?
Primarily, you can contact your service provider or the provider of your fiber connection to check if there are any known operational disruptions or planned outages affecting your access to the internet or calls. For TV broadcasts over the terrestrial network, you can check with Teracom. If there are no known operational disruptions, the operator...
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Who can I turn to if my question concerns both a subscription and hardware?
You can find answers regarding the subscription on our website. You can also contact us with any questions. If you have entered into an agreement for a package purchase, many of your rights and the operator’s obligations apply to the entire package, including hardware.
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Where can I turn with hardware issues?
In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality’s consumer advisor or the Consumer Agency’s guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you...
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Where do I send my complaint?
Contact the operator and ask where to send your complaint if you are unsure. There are no legal formalities or regulations on how to submit your complaint. However, the operator may recommend that you complain in a certain way, which can often simplify the handling of the complaint for both parties. However, we always recommend...
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