Our questions and answers collected in an archive

You can contact different operators and ask if they can offer you a TV service. Sometimes the operator’s ability to offer a service depends on where you live. If you have broadband, you likely also have the option to order a TV service. You can also contact your landlord, housing association, or equivalent for information...

As a general rule, you are responsible for paying for a subscription until the binding and/or notice period ends according to the agreement. This applies even if you move to a residence where the operator cannot deliver the service, unless you have agreed otherwise with the operator. You can ask the operator if it is...

There may be an obligation to retransmit the free channels in certain cable and IPTV networks with multiple connected households.

Yes and no. According to the Electronic Communications Act, you have the right to receive telephony at a reasonable cost in your permanent residence or business (holiday homes are not covered by this right). As it stands today, however, no telecom company, neither Telia nor any other, is obliged to offer telephony to everyone, but...

When it comes to access to basic internet (at least 10 Mbit/s by law), most households and businesses today have coverage with mobile broadband via 4G, 5G, or satellite. For those who cannot get telephony or a connection that allows 10 Mbit/s, the Swedish Post and Telecom Authority, PTS, can procure broadband connections upon your...

It may be appropriate to first find out which company is behind the payment number on the invoice, as that knowledge can be useful when trying to figure out what has happened. The operator should provide contact details for the service/company that charged on the invoice. If you have been charged for premium calls that...

No. Operators are not obliged to enter into agreements for TV, broadband, or telephone subscriptions with you. You and the operator can decide for yourselves whether you want to enter into an agreement, and the main rule is that you can determine the terms that will apply.

The operator is not obliged to send out information about calls made further back in time than the most recent billing period free of charge. It is also not certain that this information is saved. If it exists, the operator may charge a fee to send the information to you. The operator determines the amount...

When you order a new service, your operator can sometimes see if another service is blocking the network already at the time of the agreement. You may then be asked if the service belongs to someone else and if it should be shut down when your new service is activated; If your service is not...

According to the ethical rules, direct marketing of premium rate services to the phone may not occur without the customer’s explicit consent. However, marketing may occur when an established customer relationship exists. An established customer relationship exists, for example, when a person has made a purchase of services from a company. If you have ordered...

Have you recently acquired a new mobile subscription, a mobile broadband subscription, or a prepaid card with a new mobile number, and have you in connection with this been charged for premium services that you are not aware you have ordered? Then it may be that a previous user of the mobile number has started a subscription service of some kind that has not been terminated before the mobile number changed owner. Unfortunately, it sometimes happens that a mobile number is not left long enough “in quarantine” before it is reused, and then started subscription services do not get terminated....