Our questions and answers collected in an archive

Whether 4G, 5G, and fiber are “better or worse” depends on what you compare – speed, stability, coverage, price, or usage. Here is a comparison that might help you: Fiber Connection Advantages: Very high speed – often 100 Mbit/s up to 1000 Mbit/s (or more). Stability – not affected by weather or the number of...

No. To avoid a notice period after the binding period has ended, you can terminate the agreement in good time. If you have a notice period of one month, you can terminate the agreement at least one month before the binding period ends. However, always check what is stated in your specific agreement regarding what...

The main rule is that the agreed price applies. Therefore, you cannot demand to receive a price reduction during the binding period unless otherwise stated in the agreement. If your operator offers a lower price to new customers than what you are paying, the operator is not obliged to lower your price unless there is...

If you want to switch operators and discover that your phone, TV box, or router does not work with the new operator, it may be because it is locked to your previous operator. They should unlock any operator lock free of charge immediately after the end of the binding period if you request it (if...

When you receive an offer, a bid, from a seller, it is not binding until both you and the seller explicitly accept and confirm the agreement. If a dispute arises, the fiber provider/seller must be able to prove that a binding agreement has been entered into by proving that you have explicitly accepted the agreement....

Telecom Advisors, together with the operators that participate in financing Telecom Advisors, have developed codes of conduct for the telecom market. There are also codes of conduct or "code of conduct" from other organizations regarding marketing and sales.

The 2G network will be shut down between 2025-2027 while the 3G network has already started to be phased out and has an end date of 2025. This technology shift is also happening abroad, which means that it is not certain that the mobile phone will work if you travel abroad, at least not older...

No, not if you are in Sweden or another EU country. Yes, if you are outside the EU and receive calls from abroad, you may need to pay additional charges. The cost varies depending on which country you are in and what agreement you have with your operator. However, within the EU, special rules apply...

If you are in Sweden or another EU country, it usually costs nothing extra to receive calls – this is covered by the EU’s roaming regulations. However, if you are outside the EU, charges may apply for receiving calls. The price varies depending on the country and the agreement you have with your operator. Always...

Roaming means that you connect to a foreign operator’s network when you use your Swedish subscription for calls or mobile data abroad. Operators are not allowed to charge extra fees for roaming services used when you travel within the EU. According to the main rule, it should not cost more than at home to call,...

You are responsible for terminating the subscription and you may be financially responsible for a subscription, even though your phone number is not linked to the subscription. According to the Telecom Advisors’ code of conduct (under point 8), your previous operator should terminate the subscription when the number is transferred. Note that any notice period...

A new number transfer then needs to be done. The telecom advisors recommend that you contact the operator you want to be a customer with and ask if they can transfer the number to them. If it is your previous operator, you may need to reactivate your subscription or sign a new one.