I’ve tried calling a company using the number listed on the invoice from my provider, but I haven’t been able to get in touch. What should I do?

In the ethical rules, there is an entire chapter that prescribes that all service providers must have a customer service:

The service provider shall provide customer service for all services. The customer service shall be available on weekdays excluding holidays from 09:00 to 16:00. The customer service shall have a phone number and shall be reachable from both landline and mobile phones. Staff at the customer service shall be proficient in Swedish in both speech and writing. When the customer service is closed, information about opening hours shall be provided in Swedish on an answering machine. No extra charge beyond the operator’s regular call rate may be charged for calls to the service provider’s customer service.

On the invoice from the telecom operator, the service provider’s customer service number must be included. The phone numbers listed under the heading “Mediated services” on the invoice go to the customer service and must not cost more than a regular phone call. Therefore, you do not need to be afraid to call the number listed on the invoice; on the contrary, it can be a good way to find out what mediated services you have been charged for.

If you have tried several times to contact a company without success, you can contact us (choose Premium Rate Services). We can then try to help you contact the company, and we will also review whether the company’s customer service meets the requirements of the rules.