Being part of the Telecommunications Advisors signals responsibility. In addition to the general service that everyone can access, there are great advantages in actively joining the Telecommunications Advisors. Not only to signal responsibility towards consumers, but also to gain access to enhanced service.
With us at Telekområdgivarna, there are lawyers with long experience in contract and consumer law. We monitor developments in the consumer rights area and make summaries of decisions in ARN available on our website. We do not represent either operator or consumer, but we provide help for self-help through impartial information to all parties.
We keep statistics on all cases. We educate operators and consumer advisors. You receive a newsletter with current information four times a year. You get your own contact person with us who is the gateway to our knowledge base and expertise. We can review consumer contracts and provide feedback.
We do not represent either the operator or the consumer, but we provide help for self-help through impartial information to all parties.
We develop codes of conduct in various areas that are continuously updated. These signal that as a participating operator in Telekområdgivarna, one acts ethically and morally right, beyond what the law requires.
We actively work to promote ethical sales methods. As part of this, you have the opportunity to join the Telecom Advisors and take advantage of what we offer as well as attend our training in codes of conduct, etc.
Telecom Advisors are unique in our role as a neutral meeting place. With us, representatives from the entire telecom market meet. We act as a facilitator for value-creating dialogue between industry and authority. Together, we can achieve a direct impact without it taking a long time. Among other things, we organize the Telecom Forum twice a year, where we discuss current topics together and invite experts in various fields.
Telecom Advisors provide free guidance to consumers and sole proprietorships – help for self-help – and also serve as support for your customer service, which can ask questions or refer consumers to us for further guidance.
We do not represent either the consumer or the operator but always act impartially. This creates trust. That the Telecom Advisors provide an objective assessment in the consumer’s case makes it easier for the consumer to accept a decision that they would not be right if the case were taken further for legal review. We follow legislation and practice as well as decisions from ARN to constantly stay updated in the telecom field.
We are often asked to be spokespersons in the press, radio, and TV as experts in the field. We have a good reputation in the media, which means that our collaboration partners also benefit from this.