Our questions and answers collected in an archive

The supplier’s liability for delay or error in installation normally covers all financial damage that you can prove you have incurred. However, a limitation applies to damages that appear so unusual, or unlikely, as consequences of the breach of contract that the supplier could not reasonably have foreseen them. The liability for damages due to...

According to the organization Kontaktas industry ethical rules, calls that contain information about the agreement to be entered into should be recorded as a complement to the written requirement. In cases where the written requirement does not apply, the part of the call that contains the consumer’s acceptance of the agreement should also be recorded....

A seller must never deliver a service and demand payment for it during the marketing of a service if you have not explicitly ordered it. The seller must also not send invoices, payment notices, or similar for services you have not ordered, thereby misleading you about your payment obligation. For payment responsibility, it is therefore...

Agreements can be made orally if there is no requirement for writing. The operator is responsible for ensuring that information during the sales call is clear and complies with law and good practice. If there is a recording of the call, you can request to listen to it if you are unsure of what was...

By written agreements, we mean both agreements you sign by hand and those you sign digitally via email, SMS, or similar. In telemarketing, there is a written requirement. The operator is responsible for ensuring that the information at the time of sale and in the agreement is clear and complies with law and good practice....

If you are considering waiting to connect your property at a later time, known as post-connection, you should check with your provider what conditions apply and what it might cost. For example, ask if the fiber provider leaves a connection point at your property or not; if they do not, the cost can be significantly...

There is no obligation for any operator to offer a fiber connection. There is also no regulation of the price if you are offered such a connection. You can therefore ask different fiber providers if they want to offer you a fiber connection and how much it might cost. You can also investigate if there...

It is not possible to give a straightforward answer to this, but much suggests that a future buyer may expect fiber to be installed in the property. Therefore, it is not unlikely that the price of a property may be affected by the presence of a fiber connection.

If you are suspended, the operator should limit the interruption to the service that is unpaid if it is technically possible. Example: The operator must not disconnect your landline subscription due to an unpaid bill for your mobile subscription, as these services are independent of each other.

Tax reduction for work is granted for certain work performed on small properties owned and used by the person applying for the tax reduction. Only the labor cost is covered by the tax reduction.

If you are repeatedly late with payments, there may be special reasons for the lender to terminate the credit. This means that you will then need to pay the entire amount you owe at once.

Sometimes the lender offers interest-free installment payments over 12, 24, or 36 months. In these cases, the general terms may state that if you are late with a monthly payment, you breach the agreement and instead enter into a credit agreement with interest. Interest can then be up to 20%. This means that the purchase...