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Our questions and answers collected in an archive

Most questions that consumers ask about telecom, we already have the answer to. Here you can sort all common questions into different areas to find what you are looking for!

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I’m tied to a contract and want to cancel – what might I have to pay?

If you have a binding period, you usually need to pay a lump sum for the remaining time in a final invoice.

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Can I cancel a contract on someone else’s behalf?

The main rule is that you cannot terminate someone else’s subscription. If the subscriber wants your help to cancel their subscription, the subscriber can give you a power of attorney to do so.

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How do I cancel a service?

You can terminate a contract in several different ways. You can ask your operator how they prefer the termination to be done, but there are no legal requirements for the form in which a contract termination should occur. Contract terms that, for example, require written termination are considered unreasonable and are therefore not allowed. If...

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How do I notify the provider that I’m cancelling the contract?

We always recommend communicating in writing and saving copies. A message from you to the company is considered to have reached the recipient if you have sent it in an appropriate manner. What is considered appropriate is assessed based on the circumstances of the individual case. Email or phone is usually sufficient. A message via...

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When does the requirement for written form apply?

If an operator contacts you on their own initiative via phone to enter into an agreement, you must accept the offer in writing for it to become a valid agreement. Note that this only applies if you sign the agreement as a consumer; for business agreements, there is no requirement for writing. If you contact...

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What happens if the contract is terminated?

If the agreement is terminated, the operator is not entitled to payment for the binding period, notice period, or any other cost for the service. However, the operator is entitled to charge for the part of the service you have used, known as a utility deduction. If the agreement is terminated due to delivery delay,...

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Under what circumstances am I entitled to cancel a contract?

A prerequisite for you to have the right to terminate the agreement due to a defect in the service is that “the purpose of the service is essentially frustrated and the operator realized or should have realized this.” That the purpose of the service is frustrated means, for example, that the defect is such that...

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What does the Consumer Services Act say about cancellation?

The Consumer Services Act does not apply to subscriptions but can still be applied in a legal review, known as analogy. The law states in short that you have the right to cancel a service before the delivery has been completed. However, you may be liable for compensation in certain cases, and the company may...

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What are the options for cancelling a subscription?

Your ability to terminate a subscription is largely governed by your contract terms. Therefore, read what your contract says about terminating the agreement early. Even if you do not have the right to cancel the subscription according to the contract terms, you may still have the right to do so. There is a right of...

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What’s the difference between the right of withdrawal and open purchase?

It is only when you have signed a contract remotely (via the internet or phone), through home sales, or at another temporary sales location that you have the right of withdrawal according to law. You therefore do not have the right of withdrawal if you entered into the contract in a store. But if you...

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What should the provider refund if I use my right of redrawal?

If you have paid anything for the service and/or product, the operator must refund this within 14 days from the day the operator received your notice of withdrawal.

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What am I obliged to pay if I use my right of redrawal?

If you change your mind, you may be liable to compensate the operator for the costs below. Started service For example, if you have explicitly requested that the service be started during the withdrawal period, you may have to pay a proportional share of the price for the service that has been partially performed. If,...

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Föregående

Are you a business owner or a consumer?

Telekområdgivarna provide guidance to consumers. Questions regarding business subscriptions fall outside the remit of Telekområdgivarna. The exception is complaints related to Telekområdgivarnas code of conduct for sales to sole traders.