Our questions and answers collected in an archive

Check that you can use your subscription or prepaid card abroad. The operator is not obliged to offer roaming. Some numbers may have a higher rate and these are not covered by the regulated roaming prices, such as premium calls, calls to directory assistance, and calls to certain authorities and organizations (equivalent to 077 numbers...

Contracts with a binding period mean that the agreement is valid for an agreed period. A change in terms of a contract with a binding period is only allowed if the operator has provided a valid reason stated in the contract. However, if the operator changes the terms during the binding period without referring to...

If the operator charges an invoice fee, it must be stated in the agreement. The invoice fee should be stated in the agreement or the operator’s price list. Most operators offer alternatives to sending out paper bills such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying...

It is important to know that you must pay regardless of whether you have received a bill or not. Therefore, contact the operator if you have not received a bill in accordance with the agreement. An operator has the right to charge you retroactively for up to three years. Therefore, it is very important that...

No. You are usually bound by your previous agreement even if you move the service to another operator or if you move to an address where your operator cannot deliver the service to you. This means that you must pay during the binding period even if you cannot use the service.

The agreement for fiber installation is tied to the property. If the previous owner has not paid for the connection, and you have no agreement on who should pay, it is the owner of the property, you, who is liable for payment when the connection is completed and needs to be paid. Therefore, it is...

If you are legally entitled to terminate or cancel a contract early, you are not required to pay any other compensation to the operator than a final invoice for equipment (such as a mobile phone, router, or TV box) that you keep. The provision covers your entire package purchase, applies to contracts with a binding...

The Swedish Post and Telecom Authority (PTS) has a government mandate to monitor the phase-out of 2G and 3G networks and the information efforts carried out due to the phase-out. Information about the phase-out is also available on bytnät.nu, a website run by the industry organization TechSverige. There is also information available from mobile operators....

A suspended subscription does not have a phone number that can be transferred. Therefore, the number must be reactivated with the operator that currently has the number in order to be moved. Therefore, ask your operator if this is possible and if you can get the number back. It happens that the number is placed...

Even if a seller verbally promised you coverage in a specific location, such as where you live, it may be difficult for you to prove it if a dispute arises. Therefore, it is best if you get the promise in writing or have it recorded when you enter into an agreement over the phone. If...

Premium rate services are services charged via the phone bill from the operator but performed by another company. When the operator charges for a mediated service, the usual call or SMS cost goes to the operator, while the cost of the actual service goes to the company providing the mediated service, the so-called service provider....

If you have a contract with a binding period, you should first check what is stated in your contract. Look for text that deals with changes in channel and program offerings. There are mainly three things that are important for canceling a contract: The operator must be able to show that there is a valid...