What should I know when switching internet provider?

Your current operator should ensure that you can switch to a new broadband operator without interruption in service, provided it is technically possible. The operator should use contractual terms that mean your broadband subscription is terminated when the switch has been completed, unless you have terminated the agreement at an earlier time during the operator switch. Your current operator should continue to provide the service on the same terms up to and including the agreed time for handover to your new operator.

Your new broadband provider should start the service within the time you have agreed upon. An interruption in service during the switch itself must not exceed one working day, and it is your new operator who should lead the switch itself.

If the switch of broadband operator does not occur on time, you may be entitled to compensation for any financial loss you have incurred as a result of the delay. For example, this could consist of you paying for a service that cannot be used in connection with the switch or if you have incurred costs for a replacement service that you otherwise would not have needed. You can also receive compensation for abuse in connection with the switch, if the operator switch were to occur without your consent.