Frequently asked questions
What does the Consumer Services Act say about cancellation?
The Consumer Services Act does not apply to subscriptions but can still be applied in a legal review, known as analogy.
The law states in short that you have the right to cancel a service before the delivery has been completed. However, you may be liable for compensation in certain cases, and the company may reserve the right to charge a predetermined compensation upon cancellation (standard deduction). The compensation must then be reasonable considering what can normally be assumed to accrue to the company as compensation in the event of a cancellation, taking into account the work performed and losses in the form of costs.