I have a brand new mobile subscription and have been charged for services I haven’t ordered. Why?

Have you recently acquired a new mobile subscription, a mobile broadband subscription, or a prepaid card with a new mobile number, and have you in connection with this been charged for premium services that you are not aware you have ordered? Then it may be that a previous user of the mobile number has started a subscription service of some kind that has not been terminated before the mobile number changed owner.

Unfortunately, it sometimes happens that a mobile number is not left long enough “in quarantine” before it is reused, and then started subscription services do not get terminated. It also sometimes happens that companies do not follow the rules that exist about only trying to charge a service once, and if the charge does not succeed, which may be because the number is out of circulation for a time or there are no funds on a prepaid card, they should not try to charge again at a later time but should immediately terminate the service.

If you have tried to contact the company responsible for the service, contact details should be on the invoice from the operator, without result, you can contact us. Then we can contact the responsible company and request an explanation of what has happened in the case.