Hem / Questions and Answers / How can I complain about a delayed delivery?
Frequently asked questions

How can I complain about a delayed delivery?

  • Contact the operator and inform them that the service has not been delivered.
  • If the operator cannot resolve the issue, and you know or suspect that the delay is not due to any condition on your part, you should send a written complaint to the operator

Important! A prerequisite for terminating the agreement or claiming damages due to the delivery delay is that you complain within a reasonable time after the service has been, or should have been, delivered.

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How long can it take before a fault is resolved? Where do I send my complaint? How do I complain? Do I have to complain immediately? What applies if the provider hasn’t delivered part of a service package on time? When should the service be delivered?