Am I entitled to compensation if I received incorrect information without having entered into a contract?

Operators may be legally required to provide you with certain information before you enter into an agreement, for example, during the marketing of a service. If an operator does not provide you with such information, you as a consumer may in some cases be entitled to compensation for the costs you have incurred as a result.

Among other things, the right to compensation for costs presupposes that the omitted information is considered “essential.” Most of the information that must be provided during telemarketing, online purchases, home sales, and temporary sales locations is always considered essential. The same applies to price information.

Costs for which you may receive compensation could, for example, be travel expenses in the event that you have not received information to which you were entitled and therefore traveled unnecessarily to a store. If the trip would not have been made if you had received correct information, you may be entitled to compensation for this.