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What is a family subscription?

A family plan means that multiple users, or multiple mobile subscriptions, are linked to one main subscription. This can provide certain benefits such as a discounted price.

Page summary

A family subscription means that several subscriptions are linked to a main subscription, which can provide benefits such as discounts. The main subscription holder is responsible for all subscriptions, manages invoices and contract changes. It is possible to customize subscriptions for minors, such as blocking purchases. Since family subscriptions can vary between operators, it is important to investigate details such as data volume, contract periods, and what happens upon termination before signing an agreement.

How does a family subscription work?

There usually needs to be a main subscription holder/owner who is responsible for all subscriptions and additional users within the family subscription. The costs for the subscriptions included in the family subscription are usually collected on a single invoice.

The main subscription holder is responsible for payment and is also the one who normally makes changes to the contract, accesses call specifications, reports faults, and decides if a number can be moved. If there are minors in your family subscription, it is possible to block their number for, for example, app purchases.

Remember that family subscriptions work differently with different operators. Therefore, you need to investigate what applies and what it would mean for you before entering into an agreement.

For example, find out what applies to data volume, contract period, number transfer, and which phones or tablets are connected to the subscription. It is also good to find out what happens when terminating a family subscription and if you have ongoing subscriptions, how these are affected when you sign up for a family subscription to avoid surprises.

Frequently asked questions

What can I do if I’ve received a business subscription even though I’m a private individual?
If you believe you have received a business subscription agreement despite considering yourself a consumer, you should send an email or a letter to the operator as soon as possible and point this out. Save a copy. If you were called and the agreement was made over the phone, you can primarily argue that the...
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How do I accept in writing?
If a contract is to be concluded as a result of the operator contacting you, they must send a confirmation of their offer to you. The contract is then concluded when you accept this offer in writing. If you decline the offer already during the phone call, the operator should not send any confirmation to...
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Am I entitled to get a subscription?
No. Operators are not obliged to enter into agreements for TV, broadband, or telephone subscriptions with you. You and the operator can decide for yourselves whether you want to enter into an agreement, and the main rule is that you can determine the terms that will apply.
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Can you enter into a contract if you’re under 18?
The Consumer Agency refers to the Parental Code’s rules that minors cannot enter into agreements, but there is no legal case that fully supports their claim. With that interpretation of the Parental Code, a person under eighteen would never be able to buy anything without a guardian’s consent, except for the money a person over...
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Are there mobile subscriptions for children?
If you want to get a mobile subscription for a minor, there are different possibilities. Mobile operators have various offers for subscriptions tailored for children, and different solutions for families and additional users. There are also smartwatches designed for children that can be used to make calls and send messages, among other things. Such a...
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When does the requirement for written form apply?
If an operator contacts you on their own initiative via phone to enter into an agreement, you must accept the offer in writing for it to become a valid agreement. Note that this only applies if you sign the agreement as a consumer; for business agreements, there is no requirement for writing. If you contact...
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Which contract terms have previously been considered unfair?
Examples from the Market Court (now the Patent and Market Court, PMD) Contract terms that are unfair to consumers may be prohibited by the Patent and Market Court. PMD has, among other things, judged the following terms as unfair: Requirement for written termination of contract Limitation of the consumer’s right to compensation Company’s requirement that...
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What applies if a contract term is interpreted in different ways?
If a contract term designed by the operator is unclear and you and the operator have different opinions on how the term should be interpreted, your interpretation may take precedence according to the so-called “ambiguity rule.” This means that ambiguities in a contract term are interpreted in a way that is most favorable to the...
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Am I bound by an unfair contract term?
According to Section 36 of the Contracts Act, contract terms can be adjusted or disregarded if the term is unreasonable considering the content of the contract, the circumstances at the time of the contract’s formation, subsequent conditions, and other circumstances. In an assessment of unreasonableness, a comprehensive evaluation of the circumstances is made, and among...
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Where can I find information about prices and terms?
A company must provide price information at the place where the product is sold. The information should include the service’s price in kronor, including VAT and other taxes. If there may be additional fees and other costs, this should be stated separately. The price information must be correct and clear and should be provided in...
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