Options for cancelling a fibre installation contract
If the conditions for the fiber connection change for any reason due to circumstances on your or the supplier’s side, you as a consumer may want to terminate the fiber delivery agreement.
Page summary
There are several ways to terminate a fiber installation contract. You can cancel if the work is not completed, but the provider may charge a certain compensation for what has already been done. There is no statutory right of withdrawal, but sometimes it may be possible to agree on it. If the delivery is delayed or there is a fault with the service, you may in some cases have the right to terminate the contract.
Cancellation
If the fiber connection has not been completed, you have the legal right to cancel the purchase. The fiber provider then has the right to charge a compensation equivalent to the value of the work performed and any losses they have incurred due to the cancellation. The provider may also reserve the right to charge a predetermined compensation, a flat-rate compensation, upon cancellation. The provider must always be able to show that costs have arisen due to your cancellation to be entitled to compensation.
Right of Withdrawal
According to a guiding decision from the National Board for Consumer Disputes, there is no statutory right of withdrawal when you have entered into an agreement for fiber connection remotely or through home sales. However, there is the possibility to agree on a right of withdrawal.
Termination
You may in some cases have the right to terminate the agreement in case of delivery delay or defect in the service. A condition for you to have the right to terminate the agreement due to a defect in the service is that the purpose of the service is essentially “frustrated” and the provider realized or should have realized this. You may sometimes also have the right to terminate the agreement in case of a delay if the delay is not due to you and is of significant importance to you.