Consumer Agency's Information Service

Contact and Website

The Swedish Consumer Agency offers guidance directly to you as a consumer. Their advisors answer questions about the purchase of goods and services. They can also refer you to experts at other authorities, consumer agencies, and municipal consumer guidance.

On the Swedish Consumer Agency’s website, you can find answers to what applies in various consumer issues. You can also get tips on your finances or make a complaint if you think a company has done something wrong.

Get answers and help at www.konsumentverket.se or call 0771–525 525. The Swedish Consumer Agency answers questions in Swedish and English. If you want to email, the address is konsumentverket@konsumentverket.se. Letters can be sent to:
Swedish Consumer Agency/KO
Box 48
651 02 Karlstad

Broad Collaboration

The service is operated by the Swedish Consumer Agency in close collaboration with many information-responsible authorities and the four consumer agencies:

• The Consumer Energy Markets Bureau,
• The Consumer Insurance Bureau,
• The Consumer Banking and Finance Bureau and
• The Telecom Advisors.

Also, municipal consumer guidance is included in the work.