Our questions and answers collected in an archive

Information about the right of withdrawal should be provided in a clear and understandable manner that is adapted to how the agreement is made and may vary depending on how you entered into the agreement, via phone, internet, or temporary business premises. Important! If you do not receive correct information, the withdrawal period does not...

The withdrawal period is 14 days and is counted from different times depending on whether you have entered into a service agreement or a goods agreement. A subscription can usually be canceled within 14 days counted from the day after you entered into the agreement. A product (for example, phone, computer, tablet) can be canceled...

There is no law that explicitly regulates how long you as a consumer can be bound by an order for the delivery of fiber connection, it is the agreement that governs this. According to the Consumer Agency, however, the delivery time should be at most 24 months from the conclusion of the agreement. Therefore, check...

There is no law that explicitly regulates how long you as a consumer can be bound by an order for the delivery of fiber connection. According to Konsumentverket, a delivery time should be at most 24 months.

Then you may need a twin subscription or sibling subscription. These are extra cards for more devices and they cost extra. Check with the operator for prices and solutions.

Examples from the Market Court (now the Patent and Market Court, PMD) Contract terms that are unfair to consumers may be prohibited by the Patent and Market Court. PMD has, among other things, judged the following terms as unfair: Requirement for written termination of contract Limitation of the consumer’s right to compensation Company’s requirement that...

If a contract term designed by the operator is unclear and you and the operator have different opinions on how the term should be interpreted, your interpretation may take precedence according to the so-called “ambiguity rule.” This means that ambiguities in a contract term are interpreted in a way that is most favorable to the...

According to Section 36 of the Contracts Act, contract terms can be adjusted or disregarded if the term is unreasonable considering the content of the contract, the circumstances at the time of the contract’s formation, subsequent conditions, and other circumstances. In an assessment of unreasonableness, a comprehensive evaluation of the circumstances is made, and among...

When lacking information can lead to a consequence in your individual case, it depends on the point of sale. The information requirements are primarily of a public law nature, and violations of the provisions generally do not result in consequences in your individual case. You may in some cases be entitled to compensation for the...

A company must provide price information at the place where the product is sold. The information should include the service’s price in kronor, including VAT and other taxes. If there may be additional fees and other costs, this should be stated separately. The price information must be correct and clear and should be provided in...

If you do not accept the offer in writing, the agreement is invalid. The same applies if your written approval is given during an ongoing conversation. If the agreement is invalid, you are not obliged to pay for goods and services that the operator nevertheless delivers or performs.

You usually pay for a certain amount of data each month. If it runs out, you need to buy more data to continue browsing. Check the terms for the cost of buying more data and if you can carry over the extra data you purchased to the next month. If you mostly read newspapers and...