Our questions and answers collected in an archive

If you have the right to cancel a contract due to delivery delay, you may also have the right to terminate other parts of the same package.

If you believe a bill is incorrect, you should notify the operator as soon as possible. Our advice is also to ask the operator to conduct a technical investigation of your connection to determine if there has been an error in the company’s billing or invoicing system. In previous cases, the operator has been proven...

Contact the operator and inform them that the service has not been delivered. If the operator cannot resolve the issue, and you know or suspect that the delay is not due to any condition on your part, you should send a written complaint to the operator Important! A prerequisite for terminating the agreement or claiming...

Normally, your contract specifies the delivery time that applies. If no delivery time has been agreed upon, the operator is considered delayed if the service is not delivered within a reasonable time, taking into account what is normal for a service of the same nature and scope. Reasonable time can therefore vary from case to...

If you want to find out which operator a certain phone number belongs to, you can do so via the Swedish Post and Telecom Authority’s number search. Please note that if the number belongs to an operator that offers traditional landline telephony via the phone jack, the search may show Telia as the operator even...

Yes, you can have a landline, such as broadband telephony or IP telephony or mobile home telephony. Landline via the copper network is being phased out and no new sales are taking place.

Your current operator should ensure that you can switch to a new broadband operator without interruption in service, provided it is technically possible. The operator should use contractual terms that mean your broadband subscription is terminated when the switch has been completed, unless you have terminated the agreement at an earlier time during the operator...

Your previous operator should use terms that mean you have the right to a refund of any remaining data balance when switching operators if you use prepaid services. The previous operator may charge a fee for the refund if it is stipulated in the agreement. The fee should correspond to the actual costs incurred by...

If you use a free web-based email service with an associated email address (such as Hotmail, Gmail, or Yahoo!), you have access to it regardless of which provider you have. All you need is internet access. If you have an email address from your provider, you should ask your current and new provider if you...

Your current operator is, in connection with changing broadband operators, obliged to inform you in writing about: When the agreement is terminated and when it ceases to apply due to the change, unless you have already terminated the agreement at an earlier time Any remaining binding period, billing, and other requirements according to the agreement...

Operators may be legally required to provide you with certain information before you enter into an agreement, for example, during the marketing of a service. If an operator does not provide you with such information, you as a consumer may in some cases be entitled to compensation for the costs you have incurred as a...

Check with the operator why you received the invoice. It could, for example, be about notice periods, billing of call charges in arrears, or that for some reason there is no termination registered on the subscription. Keep in mind that if you do not agree that you have terminated the subscription, you bear the burden...