Hem / Questions and Answers

Our questions and answers collected in an archive

Most questions that consumers ask about telecom, we already have the answer to. Here you can sort all common questions into different areas to find what you are looking for!

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I’ve received an invoice from a phone-sex company claiming I made calls to a regular geographic number, such as 040 or 08. Do I have to pay the invoice?

Paid telephone services refer to the services accessed with the prefixes 0900, 0939, 0944, and 099, as well as the mobile paid telephone services that use short numbers for purchasing goods and services. So-called separately billed services, which are billed directly by a company instead of via the phone bill, and do not use the...

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I’ve been charged for a large number of calls in a short time to a 099 number. How is it possible to make so many calls in such a short time?

Mass calling is a service designed to handle a large number of calls to the same number in a short period of time. It is used, among other things, in voting, for example in the Melodifestivalen, or in various types of competitions. Technically, the service works so that when you call these numbers, which have...

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How do I troubleshoot a service or hardware?

Depending on whether the fault lies in the service or the hardware, there are different ways to troubleshoot. Contact your operator for support if you have disruptions with your broadband or telephony. They can inform you if there are disruptions causing the internet to be down or if there are other known interruptions or disturbances...

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How long can it take before a fault is resolved?

The operator is obliged to rectify a fault within a “reasonable time” from the day you reported the fault to the operator. Consideration should be given to your need for a functioning service. The operator is essentially obliged to immediately address the problem after you complain, and reasonable time is calculated based on what is...

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What are my rights in case of faults or service interruptions?

If there is a fault in your service, you may be entitled to several different things. Also, see what rights you have according to your agreement. You may have the right to: Demand that the fault be rectified, if it does not entail unreasonable cost or inconvenience for the operator. This should be done at...

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The provider has sent an invoice for sending out a technician – are they allowed to do that?

If you have reported a fault and it turns out to be due to something on your part, for example, if there is a fault with your private equipment, the operator may charge you for sending out a technician. To have the right to charge you such a cost, the operator should inform you of...

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How do I troubleshoot my subscription if it’s not working?

Primarily, you can contact your service provider or the provider of your fiber connection to check if there are any known operational disruptions or planned outages affecting your access to the internet or calls. For TV broadcasts over the terrestrial network, you can check with Teracom. If there are no known operational disruptions, the operator...

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Who can I turn to if my question concerns both a subscription and hardware?

You can find answers regarding the subscription on our website. You can also contact us with any questions. If you have entered into an agreement for a package purchase, many of your rights and the operator’s obligations apply to the entire package, including hardware.

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Where can I turn with hardware issues?

In the first instance, you can contact the company from which you purchased the product and report the fault. As a consumer, you can get help from your municipality’s consumer advisor or the Consumer Agency’s guidance service. If a dispute has already arisen between you and a company and you cannot reach an agreement, you...

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Where do I send my complaint?

Contact the operator and ask where to send your complaint if you are unsure. There are no legal formalities or regulations on how to submit your complaint. However, the operator may recommend that you complain in a certain way, which can often simplify the handling of the complaint for both parties. However, we always recommend...

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Do I have to complain immediately?

Our advice is that you complain to the operator as soon as you notice the error. This gives the operator the opportunity to rectify the problem as soon as possible. According to the operator’s terms and conditions, the timing of the complaint can also affect the calculation of a price reduction. To be entitled to,...

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Can I block my subscription to avoid expensive bills?

You can block the subscription free of charge from being able to call certain numbers or types of calls. Contact your operator for more information about blocks. You can also order a free credit block. This means that your subscription is blocked if the bill exceeds an amount that you determine in advance. However, the...

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Föregående

Are you a business owner or a consumer?

Telekområdgivarna provide guidance to consumers. Questions regarding business subscriptions fall outside the remit of Telekområdgivarna. The exception is complaints related to Telekområdgivarnas code of conduct for sales to sole traders.