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Frequently asked questions

Who can I turn to if my question concerns both a subscription and hardware?

You can find answers regarding the subscription on our website. You can also contact us with any questions. If you have entered into an agreement for a package purchase, many of your rights and the operator’s obligations apply to the entire package, including hardware.

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What applies if the provider hasn’t delivered part of a service package on time? What’s the difference between the right of withdrawal and open purchase? How is the withdrawal period calculated? How do I cancel the contract if I use my right of redrawal? What happens if I’m late with a payment on a credit purchase or instalment plan? A bundled purchase consists of at least two components