What might I have to pay if I cancel my fibre connection?

If you cancel before the delivery is completed, the company is entitled to compensation for the part of the service that has already been performed and for work that must be carried out despite the cancellation. The compensation may only correspond to the price of what has actually been performed.

The company is also entitled to compensation for losses in the form of costs for the remaining part of the service and for other losses (for example, compensation for lost income) due to the company having refrained from other work or otherwise adapted to your order. Compensation for losses must not exceed the company’s loss due to the cancellation.

The company may reserve the right to charge a predetermined compensation upon cancellation (standard deduction). The compensation must be reasonable considering what can normally be assumed to accrue to the company as compensation in the event of a cancellation, taking into account the work performed and losses in the form of costs.