What information should I receive when switching broadband provider?

Your current operator is, in connection with changing broadband operators, obliged to inform you in writing about:

• When the agreement is terminated and when it ceases to apply due to the change, unless you have already terminated the agreement at an earlier time
• Any remaining binding period, billing, and other requirements according to the agreement
• Handling of any equipment you received from your previous operator under the agreement
• Which service or services are terminated upon the change
• Which services are not affected by the change
• Any right to a refund of remaining credits/balances regarding prepaid services, and
• Current contact details for your current operator.

Your new operator should, in connection with entering into the agreement, at least inform you about:

• Which day the change will occur and within what time the connection of the new service will take place
• Any equipment you are to receive from your new operator according to the agreement
• What you need to do and, if applicable, whether you need to be present in any way during the changeover process, and
• Current contact details for the new operator.