What happens if I don’t have sufficient funds in my account when the direct debit is made?

If there is a lack of funds when the withdrawal is to be made, there are three different options for what happens:

• A new withdrawal is made the day after the due date,
• a payment slip is sent to you or,
• the amount is doubled at the next payment occasion.

Check with your current payee which method they use.

Since direct debit withdrawals are made early on the due date, you need to ensure that the funds to be withdrawn are in your account the banking day before the due date. A banking day refers to a non-holiday weekday. The due date refers to the requested transfer day.

You are notified in advance of how much is to be paid and when the funds are withdrawn. You can check your account statement to ensure the payment has been made.