My underage child has purchased digital products via an app using my bank card without my permission – what should I do?

Applications, apps, or in-app purchases (so-called “in-app purchases”), paid with account or credit card are not payment services and fall outside the remit of the Telecommunications Advisors, and we therefore cannot help you contact the company in question. Services purchased via GooglePlay, App Store, and Microsoft are outside our mandate to handle and you must dispute them directly with these companies.

For advice on how you can dispute the invoice, you can contact the Consumer Agency’s information service. Many municipalities also offer consumer guidance where you as a consumer can get advice and support on various issues.

If a dispute arises, you can investigate the possibility of having it resolved in the National Board for Consumer Disputes (ARN) which offers free legal review of disputes between consumers and companies.

The Consumer Agency also has information about children and agreements and more information about purchases in apps and games.