How long can it take before a fault is resolved?

The operator is obliged to rectify a fault within a “reasonable time” from the day you reported the fault to the operator. Consideration should be given to your need for a functioning service. The operator is essentially obliged to immediately address the problem after you complain, and reasonable time is calculated based on what is normal to fix the specific fault. What constitutes a reasonable time is also affected by circumstances beyond the operator’s control, so-called force majeure.

There is therefore no explicit time that applies to how quickly or in what way a fault should be rectified, but it depends on the circumstances of the individual case. However, it is important that as soon as you discover the fault, you report it to the operator, as you cannot claim, for example, compensation in the form of a price reduction from a point in time earlier than this.

If the fault is such that it does not significantly affect the usability of the service, you may need to accept that the company delays somewhat in rectifying the fault. Likewise, you may need to accept a longer time for rectifying the fault if the company ensures that you receive a replacement product.