How do I notify the provider that I’m cancelling the contract?

We always recommend communicating in writing and saving copies. A message from you to the company is considered to have reached the recipient if you have sent it in an appropriate manner. What is considered appropriate is assessed based on the circumstances of the individual case. Email or phone is usually sufficient.

A message via letter is always considered sent in an appropriate manner. It is the company that bears the risk for the message. This means that if you have sent the message in the aforementioned ways, it is considered to have reached the company regardless of whether it is distorted, delayed, or does not reach the operator. However, you must be able to prove that you sent the message and when it was sent if the operator claims it did not arrive. Therefore, it is important from an evidentiary standpoint to communicate in writing and save a copy.