Frequently asked questions

Can I get call itemisations retroactively?

The operator is not obliged to send out information about calls made further back in time than the most recent billing period free of charge. It is also not certain that this information is saved. If it exists, the operator may charge a fee to send the information to you. The operator determines the amount of any potential fee.

The operator is obliged to anonymize or destroy traffic data when it is no longer needed for purposes such as billing or certain special situations like call tracing. It is the Swedish Post and Telecom Authority that ensures the rules are followed.

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