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Now the statistical report for 2025 is ready
Guidance Cases
In the year 2025, the Telecom Advisors received 6,371 cases, which is a decrease compared to the year 2024 (7,739). This is due to the fact that cases concerning so-called premium rate services have continued to decline.
- Complaints – 70%
- Questions or outside assignment – 30%
The latter has, for example, involved questions regarding TV disturbances or questions about what is happening regarding the shutdown of 2G/3G networks, when changing terms in agreements, as well as questions from housing associations or joint property associations, for example, regarding so-called group connections.
Statistics (2024 in parentheses)
- 5,473 calls (5,226)
- Eight minutes call time (seven)
- Total approximately 30,000 contacts with consumers (36,000)
The full report can be downloaded here.